Customer Journeys vs Experience Maps | Experience Haus

Customer Journeys vs. Experience Maps

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Customer Journeys vs Experience Maps: In-Studio Taster Session


Journey maps, experience maps, customer journeys, customer experience maps… You’ve probably heard a variety of different terms and combinations before!

BUT do they mean the same thing? Or, are they in fact very different?

In this highly interactive session, we’ll decode the jargon and help you to understand what to use and when – so you and your team can be clearer and more confident in your future design projects.

This is also a perfect opportunity for you to expand your network and meet other design professionals living and working in London.


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About the Instructor

Amit is a Toronto-born product designer/manager, now living in London, United Kingdom. He is the founder and currently Creative Director of Experience Haus.

Amit has worked in product management and product design roles across many industries and in various sizes of companies, from startups (in sectors such as media, fin-tech and healthcare) to industry leading companies such as Scotiabank, Laing O’Rourke, and both Crossrail (Europe’s largest construction project) and Crossrail 2.

Additionally, he has lectured, facilitated workshops and given talks at a wide range of companies and organisations around the world including: OVO Energy, John Lewis, The Economist, University of Westminster, and London Business School.


This workshop takes place in our studio in Shoreditch, London.

Experience Haus
Floor 3
168 Shoreditch High St
E1 6HU

Who is this for and why should you attend?

This workshop is perfect for anyone intrigued by the design process.

Previous students include account managers, front-end developers, graphic designers and brand consultants.

What is Experience Haus?

Dedicated to delivering digital skills education and spaces for self-improvement, Experience Haus provides applied learning courses for organisations and individuals covering an abundance of different digital expertise. We aim to bridge the gap between ambition and education with design and digital skills, a hands-on mentality and curious minds.

Our range of part-time and intensive courses are taught by top practitioners. Update or refresh your current skill set. Whether it is design, development or strategy, our courses will ensure you are equipped with the latest tools and skills.

Crucially, we go above and beyond the purely technical and hopes to uncover the black holes in business. Our offering of events, part-time courses (pairing students with start-ups), hands-on workshops and bespoke programming intends to bridge the gap between economical and accessible learning for the curious.