Customer Journeys vs. Experience Maps

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Customer Journeys vs Experience Maps: FREE Design Taster Session

Free

Journey maps, experience maps, customer journeys, customer experience maps… You’ve probably heard a variety of different terms and combinations before!

BUT do they mean the same thing? Or, are they in fact very different?

In this highly interactive session, we’ll decode the jargon and help you to understand what to use and when – so you and your team can be clearer and more confident in your future design projects.

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About the Instructor

Joe is an Ex-Head of Strategy, UX and Service Design with over 18 years experience: 8 running his own music publishing business and 10 working across a number of large agency networks and smaller independent boutique shops.

His knowledge and expertise span the entire gamut of marketing disciplines, from brand, advertising, content and CRM to media, social, design and digital transformation. This, coupled with his wide-ranging sector expertise – including retail, fashion, FMCG, automotive, hospitality, luxury, telecommunications, not-for-profit, consumer electronics, technology, arts, healthcare and pharmaceuticals – makes him a much sought after consultant to some of the world’s most successful and ambitious firms.

Location

This taster session will take place online. An access link will be sent to you via email one day before the event.

Please check your spam and junk folder and raise any concerns to learn@experiencehaus.com.

Who is this for and why should you attend?

This workshop is perfect for anyone intrigued by the design process.

Previous students include account managers, front-end developers, graphic designers and brand consultants.

What is Experience Haus?

Dedicated to delivering digital skills education and spaces for self-improvement, Experience Haus provides applied learning courses for organisations and individuals covering an abundance of different digital expertise. We aim to bridge the gap between ambition and education with design and digital skills, a hands-on mentality and curious minds.

Our range of part-time and intensive courses are taught by top practitioners. Update or refresh your current skill set. Whether it is design, development or strategy, our courses will ensure you are equipped with the latest tools and skills.

Crucially, we go above and beyond the purely technical and hopes to uncover the black holes in business. Our offering of events, part-time courses (pairing students with start-ups), hands-on workshops and bespoke programming intends to bridge the gap between economical and accessible learning for the curious.