Introduction to Service Design

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service design workshop

Introduction to Service Design


In this two hour workshop we’ll cover the basics of Service Design. We’ll explore the building blocks of a service and how they fit together to enable experiences from the perspective of the customers, the staff and the business.

We’ll talk about designing individual touch-points in cross disciplinary teams and how services and products co-exist. We’ll look at some of the key methods and tools that Service Designers use and discuss what skills make a good Service Designer.

The workshop will include best practice examples, practical tips and career advice.

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About the Instructor

Amit Patel is a freelance Product Manager/Designer working with a number of clients here (most recently Crossrail 2) in London. He’s the instructor of our 10 week Product Design course while growing Experience Haus. He was formerly the lead instructor on General Assembly’s full-time immersive and part-time UX courses in London.

Joseph Morgan is a highly-experienced Head of Planning with over 18 years in industry. Working in everything from brand, advertising, content and CRM to media, social, design and digital. Joseph’s most recent accolade was a Gold DMA for his work with Microsoft, but he has also won high praise for his contributions to marketing perspective and theory. Having been awarded the coveted WPP Essay Prize for Strategy and published in The Drum, Campaign, Marketing Magazine and The Journal of Brand Management.


This workshop will take place online. An access link will be sent to you via email one day before the event.

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Who is this for and why should you attend?

The course is perfect for anyone who is looking to add service design knowledge to their existing skillset.

Although there are no pre-requisites to take the course, having a keen interest in design definitely helps. There is no need to have any knowledge of particular software.

What is Experience Haus?

Experience Haus provides applied learning and hands-on courses for organisations and individuals covering an abundance of different digital expertise. They offer practitioner taught skills training across design and innovation, marketing and growth and personal and professional development.

Crucially, the company goes above and beyond the purely technical and hopes to uncover the black holes in business. The company’s offering of events, part-time courses (pairing students with start-ups), hands-on workshops and bespoke programming intends to bridge the gap between economical and accessible learning for the curious.