Service Design: Systems Thinking

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Service Design FREE Taster Session: Systems Thinking


Services are one of the most complex things you can design for – full of interconnected components that all affect each other.

To become better service designers we must understand how to see and map in ‘systems’, not just rely on traditional methods of analysis.

In this introductory session we will explore the fundamentals of systems thinking and learn one of the most powerful concepts in the service designers armoury. Culminating in the co-creation of a systems map in a live interactive example.

Key Learnings:

  • What is a system?
  • Examples of different systems
  • Why systems are fundamental to Service Design
  • Relationships maps, service ecologies, stakeholder maps & ecosystems
  • Shifting mindset: from traditional analysis to a systems thinking approach
  • How to map a system

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About the Instructor

Joe is an Ex-Head of Strategy, UX and Service Design with over 18 years experience: 8 running his own music publishing business and 10 working across a number of large agency networks and smaller independent boutique shops.

His knowledge and expertise span the entire gamut of marketing disciplines, from brand, advertising, content and CRM to media, social, design and digital transformation. This, coupled with his wide-ranging sector expertise – including retail, fashion, FMCG, automotive, hospitality, luxury, telecommunications, not-for-profit, consumer electronics, technology, arts, healthcare and pharmaceuticals – makes him a much sought after consultant to some of the world’s most successful and ambitious firms.


This taster session will take place online. An access link will be sent to you via email one day before the event.

Please check your spam and junk folder and raise any concerns to

Who is this for and why should you attend?

This workshop is perfect for anyone intrigued by Service Design.

Previous students include account managers, front-end developers, graphic designers and brand consultants.

What is Experience Haus?

Dedicated to delivering digital skills education and spaces for self-improvement, Experience Haus provides applied learning courses for organisations and individuals covering an abundance of different digital expertise. We aim to bridge the gap between ambition and education with design and digital skills, a hands-on mentality and curious minds.

Our range of part-time and intensive courses are taught by top practitioners. Update or refresh your current skill set. Whether it is design, development or strategy, our courses will ensure you are equipped with the latest tools and skills.

Crucially, we go above and beyond the purely technical and hopes to uncover the black holes in business. Our offering of events, part-time courses (pairing students with start-ups), hands-on workshops and bespoke programming intends to bridge the gap between economical and accessible learning for the curious.