Intelligent Workflow Design Consultancy | Experience Haus

The Team Behind

2026

the Method

Based out of London and New York, Experience Haus is an intelligent workflow design consultancy. We start from the outcome, not the existing process, and we stay the course from capability to live deployment.

We work with Chief Transformation Officers, COOs and business unit leaders who need more than a roadmap, and everything we do is grounded in production outcomes, not frameworks. Our Academy offering is designed to help professionals what's next in the AI landscape.

Next Information Session
Online via Zoom
WHY IT MATTERS.

The question isn't where AI fits. It's what becomes possible when you start over

Organisations aren’t failing at AI because they lack ambition. They’re failing because they’re asking the wrong question. Where can we insert AI into what we already do?

Experience Haus exists to ask a different question: what should this workflow look like if we designed it from scratch today? The answer is always more valuable, and almost always more achievable, than another layer of automation.

Zero-based thinking

We never start with what exists. Every engagement begins with the desired outcome, and we design the workflow backwards from there. The result is a different product, not a patched process

AI as participant, not tool

Every workflow we redesign treats AI agents as first-class participants from day one. With defined roles, decision boundaries and human-in-the-loop architecture built in, not retrofitted.

Capability, not dependency

We leave every client organisation more capable than we found it. The team carries the method, not just the output. We work ourselves out of the room by design.

From blueprint to go-live

We stay the course from insight to live deployment. Most consulting firms hand off at blueprint stage, which is exactly where ROI dies. We don't consider the work done until the workflow is running

THE PEOPLE BEHIND THE WORK

Our Team

Amit Patel

Founder & Principal

Background is in service design and product management — the disciplines that matter within AI transformation. He founded Experience Haus in 2017 and leads the firm's AI-first workflow redesign practice.

Will Wigram

Operations Director

Will heads up the operational side of Experience Haus, and is focussed on the continual improvement of all areas of the business including sales & marketing, operations and team management.

Lee-Anne Naidoo

Admissions and Operations Manager

Coming into the role with a wealth of experience in the customer experience space, Lee-Anne looks after students from enrolment through to graduation.

Matt Adams

Brand & Marketing Designer

A highly talented creative consultant who is helping spread the word about Experience Haus. You will see his work across our social platforms and podcast.

Paul Keaveny

Industry Advisor

Paul works at the intersection of design innovation, sustainability and change. A systems thinker, ICF Professional Coach and Facilitator.

Roxanne Darlington

Finance Manager

Experience Haus is part of an unique ecosystem - Roxanne is responsible for the company financial accounts ensuring the business operates efficiently,

Anant Sharma

Strategic Advisor

Anant is a key advocate of design education. Anant acts as a consultant for Experience Haus, helping shape our business strategy and is integral in key brand decisions.

Fred Moore

Strategic Advisor

Fred provides financial and strategic oversight of Experience Haus, particularly of our capability building offering

EXPERTISE

Our Consultants

Niwal Shaikh

AI and Product Design

With around 8 years of a rich background in fintech, healthtech, non-profit, education, and entertainment/media industries, Niwal thrives on turning complex challenges into seamless opportunities

Giuseppe Burdo

AI and Product Design

Giuseppe has experience in building digital products, AI solutions, and user interfaces, from interactive in-store displays to entertainment experiences including web and mobile.

Burak Dogramaci

AI and Product Design

With 10+ years across finance, healthcare, and non-profit sectors, Burak helps team establish UX principles that drive measurable organisational change.

Merje Shaw

Service Design

Merje has spent 15 years working at the intersection of customer experience, service design and research - acrossFTSE 100 boardrooms, government departments and early-stage startups.

Olivia Hall-Smith

Product Management

Olivia is an accomplished UX/UI Designer and Product Leader with over a decade of experience creating innovative and impactful digital products that deliver value to users and measurable results for businesses.

Alessandro Iannuzzi

AI and Product Design

Alessandro has a core focus on behavioural science, product strategy, product design and AI. He helps teams turn human insight into real business impact.