AI Workflow Redesign for Organisations | Experience Haus

AI-first workflow and service design.

Human-centric design with AI as a first-class participant.

Most transformation teams ask: where can we insert AI into our existing workflow? That produces a small efficiency gain and a process that still looks like 2015.

We start from the desired outcome with a blank sheet, and design backwards. AI agents are first-class participants from day one. Every engagement begins with a single conversation: which workflow matters most, and what does genuinely better look like?

Let's Talk

Rewire

Before any redesign can happen, your leadership team needs the capability to participate in it, not just receive it. A cohort of 12–15 leaders applies the method to a real workflow, building an AI-first service design muscle through doing.

The output: an AI Readiness Diagnostic and a shortlist of 3–5 priority workflows ready for redesign.

Reimagine

The same cohort tackles the real problem: redesigning a priority workflow from end to end. Customer interviews. Current-state journey mapping. Agent role design. Decision-rights mapping.

The output: a zero-based service blueprint and a business case the board can fund and defend.

Realise

Most consultants hand over a blueprint and leave. We don’t. We work alongside your transformation function and technology partners through build, testing, rollout and change activation, until the redesigned workflow is live, measured and owned by your people.

THE FRAMEWORKS WE BRING.

Outcome-driven tools for every engagement.

Every engagement, regardless of stage, draws on our proprietary frameworks. They're not a curriculum. They're a method deployed to your specific workflow, your specific team, and the outcome you need to defend at board level.

AI READINESS DIAGNOSTIC

Assesses your organisation across five dimensions: leadership alignment, workflow maturity, data availability, team capability, and governance foundations. Surfaces the right workflows to redesign and sets the baseline against which Realise is measured. Used in: Rewire

USE CASE PRIORITISATION MATRIX

Maps candidate workflows by business value against redesign complexity. Produces four quadrants: Accelerators, Strategic Investments, Automations, and Deprioritised. The central output of the Rewire stage — a shared, facilitated view of where to go first. Used in: Rewire → Reimagine

IMPACT MEASUREMENT FRAMEWORK

Defines what success looks like before deployment begins. Cycle time reduction, cost-to-serve improvement, conversion uplift, user adoption, governance compliance. Built into the blueprint — not bolted on afterwards. Used in: Reimagine → Realise

CHANGE ACTIVATION MAP

Redesigning a workflow is the technical problem. Getting people to trust it, use it and evolve it is the human one. The Change Activation Map identifies every role affected by the redesigned workflow, plots the shift in responsibility from human to agent for each, and produces a structured activation plan – communications, capability interventions, governance checkpoints  – Timed to the deployment schedule.

AGENT ROLE CANVAS

A structured framework for defining exactly what AI agents do (and don’t do) within a redesigned workflow. For each agent, the canvas maps its role, decision boundaries, data inputs, human handoff triggers, and escalation logic. The output is a set of agent specifications precise enough to brief a technology partner and defend at governance level.

Engagements that went from first conversation to measurable outcome.

Our Work.

BNY – Digital Assets

By focusing on practical, pre-solutioning techniques and reinforcing a co-creative mindset, Experience Haus enabled the BNY Digital Assets team to reimagine their approach to design and problem-solving.

BNY – Digital Assets

DTCC (Depository Trust & Clearing Corporation)

Experience Haus worked with the Wealth Management Services team in New York to equip product teams with the frameworks to move from insight, to strategy, to scalable service delivery.

DTCC (Depository Trust & Clearing Corporation)

Spotify

A highly practical program meticulously crafted to address the growing need for UX writers to seamlessly integrate with design teams, understand and utilise design systems effectively, and build rapid prototypes for testing purposes.

Spotify

PWC

An immersive program designed to empower participants with practical skills needed to build new digital solutions, by gaining a thorough understanding of product strategy, management, user experience, and interface design.

PWC

BNY – Corporate Trust

By moving participants from instinctive solution-jumping to disciplined problem framing and systems thinking, Experience Haus helped BNY's Corporate Trust team build a shared language for innovation.

BNY – Corporate Trust

Hiscox

Experience Haus worked with the People Function team across London and York to design, build and deliver a six-day design thinking and service design programme.

Hiscox
OUR PROCESS

From first conversation to live workflow.

What an engagement produces
  • AI Readiness Diagnostic
  • Trained leadership cohort
  • Zero-based service blueprint
  • Agent role specifications
  • Human-in-the-loop architecture
  • Live, measured production workflow
Discovery Conversation

01

We start with your organisation's real context — the workflow you need to redesign, the leadership team who needs to carry the change, and the outcome you need to defend at board level. No proposals before we understand the problem.

Rewire & Reimagine

02

We build your leadership team's capability through Rewire — then apply it to a real workflow through Reimagine. You see and approve the blueprint before anything moves to production. The board gets a business case it can fund and defend.

Realise

03

We work alongside your transformation function and technology partners through build, testing, rollout and change activation. We stay until the workflow is live, measured and owned by your team — not until the contract ends.

THE FIRST CONVERSATION IS FREE.

Tell us which workflow you'd redesign first.