AI-First Workflow Redesign | Experience Haus

Est. 2017

DIFFERENT QUESTIONS.
DIFFERENT OUTCOMES.

What We Do

Most AI transformation programmes start with the existing workflow and ask where AI fits.

The result is a patched process, not a different product. We start from the desired outcome and design backwards. Our work spans financial services, professional services and beyond, wherever the biggest workflows need redesigning from the ground up.

Trusted by BNY, Spotify, Deloitte Digital, and more.

What We Do
FROM TRADING FLOORS TO STREAMING PLATFORMS.

The leaders redesigning how their organisations work, wherever they work.

Our Work.

We work with leadership teams to redesign the workflows that define how their organisations operate, not by inserting AI into what already exists, but by starting from scratch and asking what’s genuinely possible today. Every engagement runs across three stages: Rewire builds the capability to participate in redesign. Reimagine produces the blueprint. Realise is where the value compounds, and where we stay until it does.

01.

Rewire.

Before any redesign can happen, your leadership team needs the capability to participate in it, not just receive it. We build that capability by doing, not teaching. A cohort of 12–15 leaders applies the method to a real workflow. They leave able to carry the work forward themselves.

02.

Reimagine.

Once the capability is there, we tackle the real problem: redesigning a priority workflow from the ground up. Customer interviews. Current-state mapping. Agent role design. Decision-rights. The output is a blueprint the board can fund, and a business case it can defend.

03.

Realise.

Most consultants hand over a blueprint and leave. That’s where most ROI dies. We stay alongside your team through build, testing, rollout, change activation and measurement, until the workflow is live and owned by your people.

HOW WE WORK.

From first workshop to live workflow. We don't hand off.

Embedded in your organisation.

Rewire and Reimagine run at your offices, in your rhythm, with your team's real workflows as the material. No classroom simulations. No generic case studies. Your context is the curriculum.

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Working sessions, not presentations.

Every stage is built around doing, not being told. Leadership cohorts apply the method to live problems. Outputs are real artefacts: diagnostics, blueprints, role specifications, business cases.

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Alongside your team through to production.

Realise is where most consultants leave. We don't. We work alongside your transformation function, through build, testing, rollout and change activation, until the workflow is measured and owned.

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FREQUENTLY ASKED QUESTIONS.

The questions every transformation leader asks before they engage us.

We don’t start with the existing process. Management consultancies typically optimise what’s there — AI inserted into legacy workflows. We start from the desired outcome and design backwards. We also stay through deployment, which is where most consultancies hand off.

You can start at Reimagine, but we’d advise against it. The most common failure mode in AI transformation is a leadership team that can’t engage substantively in redesign — which kills adoption later. Rewire builds that capacity. It’s also where we surface which workflows are actually worth redesigning.

We don’t recommend or endorse specific technology vendors. We design the workflow and the human-AI architecture. The technology choice is yours — we work alongside whichever partners you select during Realise.

You do. That’s the point. Every blueprint, specification, framework and measurement dashboard is built to be owned and evolved by your team independently. We work ourselves out of the room by design

We define that before deployment begins — cycle time reduction, cost-to-serve improvement, conversion uplift, user adoption, governance compliance. The Impact Measurement Framework is built into the Reimagine blueprint, not added afterwards. Realise is measured against it from day one.

Financial services is our primary focus — SME lending, wealth onboarding, mortgage origination, trade finance, claims processing. We also work with professional services, retail and supply chain organisations. The method is the same; the workflows are different.

We work with them, not around them. Realise is explicitly embedded — we sit alongside your transformation team, your technology partners and your business unit leads. We are the service design discipline that keeps the build true to the blueprint.

At the Realise stage, clients typically see cycle time reductions of 40–60%, cost-to-serve reductions of 25–40%, and conversion uplifts of 15–30%. These are measured outcomes, not projections. They begin materialising during iterative releases — not after a big-bang go-live.

BNY — one of the world’s leading financial services organisations — has completed Rewire and Reimagine with us and is now moving into Realise. Further reference contacts are available for shortlisted engagements.

Larger consultancies bring process expertise and technology integration capability. We bring something different: a service design and product management discipline that starts from the outcome, not the workflow. We also stay through deployment — which is where most firms, large or small, hand off and where most ROI dies.