Case Studies: Real Workflows. Real Outcomes. | Experience Haus

Real Workflows. Real Outcomes.

These are the organisations that backed the harder question, and what happened when they did.

Behind every engagement here is a leadership team that decided to redesign rather than retrofit, and a workflow that now runs differently because of it.

Let's Talk
Engagements that went from first conversation to measurable outcome.

Our Work.

By focusing on practical, pre-solutioning techniques and reinforcing a co-creative mindset, Experience Haus enabled the BNY Digital Assets team to reimagine their approach to design and problem-solving.

BNY – Digital Assets

Experience Haus worked with the Wealth Management Services team in New York to equip product teams with the frameworks to move from insight, to strategy, to scalable service delivery.

DTCC (Depository Trust & Clearing Corporation)

A highly practical program meticulously crafted to address the growing need for UX writers to seamlessly integrate with design teams, understand and utilise design systems effectively, and build rapid prototypes for testing purposes.

Spotify

An immersive program designed to empower participants with practical skills needed to build new digital solutions, by gaining a thorough understanding of product strategy, management, user experience, and interface design.

PWC

By moving participants from instinctive solution-jumping to disciplined problem framing and systems thinking, Experience Haus helped BNY's Corporate Trust team build a shared language for innovation.

BNY – Corporate Trust

Experience Haus worked with the People Function team across London and York to design, build and deliver a six-day design thinking and service design programme.

Hiscox
OUR PROCESS

From first conversation to live workflow.

What an engagement produces
  • AI Readiness Diagnostic
  • Trained leadership cohort
  • Zero-based service blueprint
  • Agent role specifications
  • Human-in-the-loop architecture
  • Live, measured production workflow
Discovery Conversation

01

We start with your organisation's real context — the workflow you need to redesign, the leadership team who needs to carry the change, and the outcome you need to defend at board level. No proposals before we understand the problem.

Rewire & Reimagine

02

We build your leadership team's capability through Rewire — then apply it to a real workflow through Reimagine. You see and approve the blueprint before anything moves to production. The board gets a business case it can fund and defend.

Realise

03

We work alongside your transformation function and technology partners through build, testing, rollout and change activation. We stay until the workflow is live, measured and owned by your team — not until the contract ends.

THE FIRST CONVERSATION IS FREE.

Tell us which workflow you'd redesign first.