Capability Building For Teams and Organisations

Practical training in AI, workflow design and service design, built around the work your team does every day.

For nine years we’ve trained product, design and transformation teams at BNY, DTCC, Accenture, Deloitte Digital, Spotify, UK Home Office, and more. And our Academy has trained close to 4,000 professionals on the skillset needed to deliver experiences.

Today that training centres on one question: how should your team design and deliver work now that AI is part of it?Every programme is shaped around your team’s real challenges.

Let's Talk

Workshops and Masterclasses

Half-day to two-day sessions on a single topic. Good for introducing a new method, aligning a team on shared language, or a leadership offsite. Delivered in our London studio, at your offices, or online.

Bootcamps

Three to five days of intensive, hands-on learning. Teams work through a live challenge from their own organisation and finish with prototypes, blueprints or a plan they can take straight back to work.

Programmes

Six to twelve weeks of sessions, coaching and live project work. Built for teams changing how they work for good, with 30-60-90 day plans to keep momentum going after we leave.

TRUSTED BY

Teams we've trained.

OUR CURRENT CURRICULUM - SEVEN THEMES

Build a team that's ready for what AI makes possible.

Every theme is made up of modules we combine into a programme built for your team. Each session is shaped around the challenges your people are working on right now, so what they learn goes straight into their day-to-day work.

AI-First Workflow Design

For transformation, operations and product teams rethinking how work gets done with AI agents involved

Zero-based workflow design
Mapping work and decisions
Agent role design
Decision rights and escalation
Service blueprints with AI agents
Measuring workflow impact
Change activation

Designing AI Products and Services

For product, design and innovation teams building AI into what they offer customers.

Intent mapping
Augmentation or automation
Intelligence layer design
Designing for trust and explainability
Data journeys for AI
Rapid prototyping with AI tools
Testing and evaluating AI experiences ·
Responsible and ethical AI

Applied AI for Teams

For any team that wants to use AI well in its day-to-day work, grounded in their actual tasks.

AI fundamentals for business
Prompting as a team practice
Custom assistants and knowledge bases
AI-enhanced research and synthesis
Automating repeatable work
Choosing AI tools and vendors
Working safely with AI

Service Design and Systems Thinking

For teams improving services that span several departments, channels or partners.

Service blueprints
Current and future-state journey mapping
Jobs-to-be-done
User research and interviewing
Systems thinking
Stakeholder and relationship mapping
Service roadmaps

Product Design and Product Management

For product teams shifting from delivery towards strategy and outcomes.

Product discovery
Outcome-based roadmaps
Prioritisation frameworks
Metrics, KPIs and OKRs
Prototyping and usability testing
Design systems
UX writing and content design

Design Leadership

For heads of design, product and transformation leading teams through AI change.

Leading design teams through AI adoption
Design operating models
Making the business case for design
Influencing senior stakeholders
Critique and feedback culture
Facilitating workshops
Measuring the value of design

Design Thinking for Growing Businesses

For SMEs and scale-ups that want innovation methods without big-company overhead.

Design thinking fundamentals
Customer discovery on a small budget
Innovation sprints
Value proposition design
Business model design
Testing ideas quickly
AI for small teams

Teams we've worked with

Our Work.

BNY – Digital Assets

By focusing on practical, pre-solutioning techniques and reinforcing a co-creative mindset, Experience Haus enabled the BNY Digital Assets team to reimagine their approach to design and problem-solving.

DTCC (Depository Trust & Clearing Corporation)

Experience Haus worked with the Wealth Management Services team in New York to equip product teams with the frameworks to move from insight, to strategy, to scalable service delivery.

DTCC (Depository Trust & Clearing Corporation)

Spotify

A highly practical program meticulously crafted to address the growing need for UX writers to seamlessly integrate with design teams, understand and utilise design systems effectively, and build rapid prototypes for testing purposes.

PWC

An immersive program designed to empower participants with practical skills needed to build new digital solutions, by gaining a thorough understanding of product strategy, management, user experience, and interface design.

BNY – Corporate Trust

By moving participants from instinctive solution-jumping to disciplined problem framing and systems thinking, Experience Haus helped BNY's Corporate Trust team build a shared language for innovation.

Hiscox

Experience Haus worked with the People Function team across London and York to design, build and deliver a six-day design thinking and service design programme.

OUR PROCESS

From first conversation to a more capable team.

What a programme produces

Shared methods and language
Playbooks and templates
Prototypes, blueprints or roadmaps from live work
A 30-60-90 day plan
Internal champions to carry it forward

Scoping conversation

01

We learn about your team, their current skills and the work they need to get better at. We recommend a format before any proposal is written.

Built around your work

02

We design the programme around live challenges from your organisation, so every exercise produces something your team can use.

Delivered and embedded

03

After delivery, we support teams with playbooks, follow-up coaching and 30-60-90 day plans so new methods show up in everyday work.