Terms and Conditions - Experience Haus

Terms & conditions.

Please carefully review the following Terms and Conditions ("Terms") before using the www.experiencehaus.com website and the associated services (the “Service”) provided by Experience Haus Ltd. (“us”, “we”, or “our”). Your access to and use of the Service are contingent upon your acceptance of and adherence to these Terms.

If you intend to purchase any product or service available through the Service (“Purchase”), you may be required to provide specific information relevant to your Purchase.

The customer agrees to pay the full amount of the training course fee as specified by the Company.

Deposits are non-refundable, except at the discretion of Experience Haus Ltd.

When reserving a course through the provision of a deposit (usually 10% of the total product fee), Experience Haus Ltd. will issue an email within 3 days (72 hours) requesting direct debit instructions or the supply of a signed and completed company invoice form. If no such instruction or form is received within 7 days (168 hours) of the initial deposit provision, Experience Haus Ltd. reserves the right to cancel the booking without a refund.

Loss of profit on sold-out courses

If a Customer drops out of a sold-out training course after commencement of the course, resulting in an unfillable space, Experience Haus Ltd reserves the right to retain the full course fee paid by the customer. The Customer acknowledges that a sold-out course reflects high demand, and that Experience Haus may incur financial losses due to the dropout. No refunds or compensation will be provided, except at the discretion of Experience Haus Ltd.

Purchases are non-refundable, except at the discretion of Experience Haus Ltd. Typically, cancellations or refund requests received 14 days prior to the commencement of a course or workshop will be honored.

However, due to the complex nature of the services provided, this is not guaranteed and will be assessed on a case-by-case basis. This policy excludes deposits, which are entirely non-refundable.

As a note, direct debits will continue to be processed irrespective of course attendance, and failure to pay an outstanding direct debit may impact your credit rating/score.

All refund requests must be submitted in writing to learn@experiencehaus.com including your name, the title and date of the course or workshop for refund consideration, and the reason for the refund request.

Exceptional Circumstances

Requests for refunds due to exceptional circumstances, such as serious illness or unavoidable emergencies, will be considered by the Company on a case-by-case basis. Such requests must be submitted in writing to learn@experiencehaus.com and will be reviewed at the Company’s discretion.

The Company reserves the right to cancel or reschedule a training course due to unforeseen circumstances, low enrollment, or other reasons. In such cases, the Customer will be notified, and they may choose to transfer to another available course or receive a full refund.

Indirect or consequential loss

To the maximum extent permitted by law, we shall not be liable for any indirect or consequential losses. In particular please note that:

(a) personal arrangements and expenditure, including travel, accommodation, hospitality and other costs and expenses incurred by you relating to a course which have been arranged by you are at your own risk, and we shall not be responsible or liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as a result of the cancellation, rescheduling or alteration of a course for which you have purchased tickets under these Terms.

Our Service may include links to third-party websites or services not owned or controlled by Experience Haus Ltd.

Experience Haus Ltd. has no authority over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Experience Haus Ltd. shall not be held responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We retain the right, at our sole discretion, to amend or replace these Terms at any time. In the event of a material revision, we will endeavor to provide a minimum of 30 days’ notice before the new terms take effect. What constitutes a material change will be determined at our sole discretion.

For any inquiries regarding these Terms, please reach out to us.