Everyone in financial services is talking about agentic AI. Almost no one can show what an agentic workflow actually looks like.
The Lab is where we find out. We spot the questions the industry hasn’t answered: the workflows stuck in Chapter 1, and we build. Prototypes, blueprints, working demonstrations. Then we publish what we learn, in the open.
We build, test and share. We prototype the agentic workflows most organisations only describe. We pressure-test our frameworks using methods like agent role design, human-in-the-loop architecture and decision-rights mapping, against real problems, hands-on. And we publish what we find, including what broke.
The building is done by the Experience Haus team alongside selected builders from our trained alumni network consisting of thousands of designers, product managers and strategists who’ve been through our programmes.
We don’t take on briefs. We watch where the industry is stuck: the workflows that resist optimisation, the regulatory signals, like the FCA’s Mills Review, that point at what’s coming, and the patterns we see inside our client work that deserve testing in the open.
When a question matters enough, the Lab builds the answer. Lending. Onboarding. Claims. Anywhere a process is still an accumulation of historical compromises.
• Working agentic prototypes
• Zero-based service blueprints
• Published teardowns
• Stress-tested frameworks
• Proof of Concepts
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