Empathy Mapping

Learn one of the fundamental tools of experience design in this highly interactive session.

Empathy is one of the most critical elements of any successful designer, whether it be through UX Design, Product Design or Service Design. Understanding the world from the perspective of the people you are designing for is key to understanding how you can unlock value for them through your work.

But what is empathy? And how do you use it? And can you improve your empathy when it comes to taking on design work? In this session we’ll break down all of this, and help you see the importance of applying empathy throughout the design process.

We’ll then introduce the Empathy Mapping tool, a framework used by designers globally to help gain the important perspective of others. We’ll gain some context in a hypothetical scenario, then through an interactive whiteboard, we’ll use some workshop time to apply the Empathy Mapping tool so you can feel confident using it your own work moving forward.

1) What can you expect to get out of this workshop?

Gain some knowledge, meet other designers, interact and apply your knowledge in a workshop format.

Learn about the role of empathy in the design process and how to make sure it’s part of your designer mindset.

2) Learn about the industry

Get top tips on how to use this knowledge and frameworks from our expert instructors. They will offering guidance and answer any questions you might have.

3) Experience the way we teach

Learn more about the Experience Haus courses and get a taster into the way we teach and what it could be like to do a course with us.