Getting Started with Service Design - One Day Workshop

Getting Started with Service Design

1 Day - 9:30AM - 5:00PM

Why are our healthcare services overcrowded? Struggling to get a human on the phone when you need help? And why are our postal services often unreliable? In this hands-on and discussion led workshop, you will learn how to design effective end-to-end services. Understand the methods, tools and design processes used by service designers around the world.

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Who's this for?

Anyone interested in understanding service design, transitioning to a design role or refreshing knowledge.

How long is it?

The workshop lasts one day, from 9:30am-5:00pm and is full of discussion, exercises and collaboration.

On completion

You'll have an understanding of how to design powerful service experiences with a holistic view.

Our alumni have gone on to join some of the most exciting, biggest and best names across various industries.



Study in an agency environment

Our studio is based in Shoreditch, in the heart of London’s creative district.

You will come into the workshop space and be inspired by the highly dynamic creative environment. You will be encouraged to network with other like-minded attendees to benefit your own professional development.


Discussion-led learning

Our ‘learn by doing’ practical approach gives our students the perfect opportunity to apply what they have learnt straight away and to discuss approaches openly.

You will be given the opportunity to share your proven approaches (what has worked and what hasn’t), learn from others about theirs, and to leave each session inspired to build your leadership legacy.



Our carefully curated list of design practitioners will teach key concepts, provide feedback on exercises, answer specific questions, and share the wealth of experience they have to offer.

Benefit from valuable critique as you learn the service design process and build foundational skills through project work.

Our Getting Started with Service Design one day (in-person) workshop takes you on an interactive and exercise-led journey through the design process from start to finish and discussing everything you should think about when creating a powerful service. We will cover the importance of user research, understanding scenarios through mapping, writing problem statements, ideation techniques, multidisciplinary prototyping, service blueprinting and more.

We’ll discuss the design process, and the methods and tools that make up the service designer toolkit, and used by service designers globally. We’ll cover the core concepts, but also demonstrate the exercises and methods that designers employ daily to push services forward and make sure they’ll succeed and stand out.

Topics and concepts you will learn about on this workshop include user and stakeholder research, workshop preparation, experience maps and storyboarding. We will also look to understand opportunity prioritisation, creating future state experiences, prototyping with various methods, and how to design service design blueprints that can outline what the service plans are. After an immersive day of discussion and practical exercises, you’ll be equipped with both the tools and the mindset needed to start the design of an enjoyable, end-to-end service for your customers and organisation.

The workshop will have elements of solo work and group activities, and takes place inside our design studio in Shoreditch, London.

With service design a growing area within the experience design realm, this workshop will be suitable for current UX or Product Designers looking to understand more about designing services, anyone already in the service design space looking to refresh core skills, or anyone already working within management, consulting, design or technology looking to understand how to build seamless service experiences.

If you are unsure whether this workshop is for you, please simply get in touch and we’re happy to discuss it more in detail.


Workshop Agenda and Outline

Attendees of this workshop will enjoy a interactive mix of lectures and collaborative workshop time, where they will get to practice learnings immediately.

Workshop Prep
  • Complete Student Profile
  • Introduction to Figma
  • Sign up to Slack community
  • Pre-workshop reading



  • Double Diamond Process
  • Defining Service Design
  • Systems Thinking
  • Research Process & Planning
  • Defining Personas & Scenarios
  • Problem Statements & Opportunities



  • How Might We? Statements
  • Storyboarding
  • Multidisciplinary Prototyping
  • Service Blueprints & Roadmaps
  • Implementation & Rollout
What else do you get?
  • Portfolio Clinics
  • Q&A Sessions with Recruiters
  • Workshops with Industry Experts
  • Career Advice and Support
  • Alumni Design Days

Hear from our Service Design alumni

Join over 1,000 alumni who have gone on to highly-skilled, high-growth opportunities with industry-leading companies, from startups, agencies, consultancies and more.

Kyle Soo

Partnerships & Product Manager at BCorp

Experience Haus provided a more affordable, dedicated and flexible service design course, with greater levels of engagement through smaller class sizes and project-based work.

Maria Garcia Ugarte

Customer Experience Lead at Copec Wind Garage

The service design course was a really great experience. Learning by applying the methodology to a real case of a client, working as a team, was a learning experience of great value.

Jasmeen Nijjar

UX Designer and emerging Service Designer

I have made some incredible friends from the course and I’m feeling confident with the knowledge I have learnt. I’m now ready to execute it in my job.

Thomas Baraldi Cassaro

Industrial designer

I was looking for a way to learn by doing, and Dave’s style of teaching was exactly that. He would explain everything well and always leave space for us to explore things by ourselves.

Elrica Degirmen

Senior Service Design Consultant at Human Engine

My highlight were the teachings and support we got from the instructor – I learnt so much from him and still use the work we covered and notes he provided in my new role now!

Book your visit to our studio

Want to see the learning environment and chat to our team about our courses? Book in a time that suits you to get all your questions answered.

An interactive, practical and discussion-led learning experience.


By the time you finish this workshop you will have discussed everything you should think about when creating a powerful service.

We will cover aspects of user research, understanding scenarios through mapping, writing problem statements, ideation techniques, multidisciplinary prototyping, service blueprinting and more.

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Meet our instructors

Led by Industry Experts.

You will be learning from the best in the field. Our talented and experienced design instructors have worked with various sized teams, from early-stage startups to award winning agencies, and industry leading organisations such as Amazon, PwC, and more.

Dave Robson

Lead Service Designer at TPXImpact

Dave is a Lead Service Designer at TPXimpact. He is obsessed with (trying) to conduct imaginative research and the journey of designing full stack services and the models needed to deliver them.

Zoe Lynam

Product & Service Designer at Lynam Consulting Limited

Zoe is a freelance Product & Service Designer with over 20 years’ experience in research, analysis, customer behavioural strategy and visual design on complex end-to-end projects. When time permits, is a also keen photographer and runner

Jack Roche

Service Designer at BT/EE

Jack works as a Service Designer at BT/EE. He has predominantly worked at agencies and consultancies across London, mostly designing services in the public sector for clients like HMCTS and Scottish Education.

Parth Loliyania

Senior Product Designer at Publicis Sapient

Parth is a designer and researcher based in London. In the past he has worked with clients across various sectors such as finance, aviation, cloud computing, automobile and e-commerce.

Next Steps.

Still looking for more information? Need some more help?

W're here to help you along the way.

Here are some ways we can help you and give you all the information you need to help you enrol.


Course Dates and Fees.

£200.00 (inc. VAT)

Pay in full now

Reserve your space today by paying your course fees in full, saving 10% off the regular price.

This course runs at our Shoreditch studio and takes place between 9:30am – 5:00pm (UK Time)

To pay in full, first pick your course dates:

£100.00 (inc. VAT)

Spread the cost over the duration of your course

Pay a deposit of £100 to secure your space. We will invoice you the remaining £100 to be paid the Friday before the bootcamp starts.

If you have any financial concerns please contact to discuss different payment options.

This course runs at our Shoreditch studio and takes place between 9:30am – 5:00pm (UK Time)

To pay by instalments, first pick your course dates:


You have questions? we have the answers.

Despite the demand for Service Designers is growing, this doesn’t mean it will be easy to immediately land a job. Like all design fields, it is extremely important to get hands on experience. This can be done either by joining a course, or even by developing your own design challenges. A good task to set yourself is tore-design a service that really frustrates you. With an increasingly competitive market, it’s important that you stand out from the crowd and maximise your chances of success. At Experience Haus you can book in a 1:1 call with one of our instructors to discuss our course in more detail, and how it might help you on your Service Design journey.

No, our courses are open to anyone. Whilst some of our students have studied or worked in design-related fields, many have very little experience (if any). We’ve had everyone from very senior industrial and digital designers with over 10 years’ experience to paramedics, lawyers, police and coffee shop baristas!

We offer two payment options for all of our courses. You can pay in full, or you can pay a deposit of £100 and we will invoice the remaining £100 to be paid the Friday before the bootcamp starts.

If you have taken any courses with us before, you will save 20% off the regular price.

There isn’t one! To secure your space on a course all you have to do is book via our website or by contacting and telling us which programme you’d like to do. For those doing our larger courses, you’ll then get the chance to speak with one of our instructors and talk through your objectives, previous experience and how we might best support you during your time with us.

We primarily use Figma because it is one of the most intuitive, collaborative and inclusive prototyping and design programs available. Students can easily share their work and co-create on the same canvases through their web browser in real-time, without needing to download an application and suffer compatibility issues. Figma is also fast-becoming the industry standard and norm – although this changes quickly!

Purchases are non-refundable, except at the discretion of Experience Haus Ltd. Typically, cancellations or refund requests received 14 days prior to the start of a course or workshop will be honoured. However, due to the complex nature of the service being provided this cannot be guaranteed, and will be assessed on a case-by-case basis. This policy does not include deposits, all of which are non-refundable.

Provided you give us enough notice, we are happy for you to change courses once you’ve booked.

All students receive a digital Experience Haus course completion certificate at the end of the course. The course is recognised in regards to Experience Haus being an industry recognised brand for best UX design courses in UK.