User Research Online Course - Study Part-time & Learn UX Skills

Mastering User Research

Online (live)
Part Time Course
10 Weeks
twice a week, 6:30pm - 8:30pm

next start date: 4th June, 2024 - 8th August, 2024

Ideal for those looking to pivot into user research, wanting to upskill, or needing a refresh of the latest UX research methods. The user research course covers design thinking, foundational theory, usability testing, industry tools and the must know user research methods. Learnings will be immediately applied to a real-life research challenge set by a local business.

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Next Information Session

Tuesday 28th May, 2024

1:00 - 1:30 PM (London)

Online via Zoom

Who's this for?

For those who want to master their UX research skills and/or transition into an user research role

How long is it?

The user research course consists of 40 hours of live classes and discussion, taught via Zoom

On completion

You'll have a solid understanding of how to use qualitative and quantitive research on a project.

Our alumni have gone on to join some of the most exciting, biggest and best names across various industries.



Learn from industry experts

Our courses are all led by experienced user research and UX design professionals working within the industry.

They are all equipped with industry experience of helping students to develop their ux research knowledge, improve and prepare them for new opportunities.


Real project, real client.

Our ‘learn by doing’ practical approach gives our students the perfect opportunity to apply what they have learnt straight away in the real world.

Working as a team of user researchers, you will be given a project brief with a real client to work on. This gives you a taster of the ‘real’ working environment and allows you to build working relationships.


Classes capped at 12 students

Our small class sizes allow the instructor to spend more time with each student discussing key concepts, providing feedback on work, answering specific questions, and sharing the wealth of experience they have to offer.

Benefit from valuable critique as you learn the research process, build foundational knowledge and master the methods.

Learn by Doing.

A comprehensive user research course covering design thinking, user research theory, multiple methods of user research, creating a user research plan, usability testing and conducting effective research. Good UX research underpins a successful design project and reduces risk, so all of this needs to come together to play an important role in making successful design decisions.

Students will work as a small design team, working on a real-life UX research brief provided by a startup. At the end of the research course, students will present their findings back to the client.

Classes are live on all of our online courses, and held twice a week online via Zoom (from 6:30pm-8:30pm London time) either on Monday and Wednesday evenings, or Tuesday and Thursday evenings, depending on your start date.


Course syllabus

Students will enjoy a mix of lectures and workshop time, where they will get to practice their learnings and apply them to their projects.

Download Syllabus
PRE course Work
  • Complete Student Profile
  • Introduction to Figma
  • Sign up to Slack community
  • Pre-course reading



  • Course Orientation
  • User Research landscape
  • Design Thinking
  • Benefits of User Research
  • Generative Research
  • Evaluative Research
  • Quantitative vs Qualitative Research



  • Ethnographic field research
  • Screening participants
  • Contextual interviews
  • User Interviews
  • Types of questions
  • How to conduct user interviews



  • What is Evaluative research
  • Usability Testing
  • A/B Testing
  • Card Sorting (Closed)
  • Tree Testing
  • Surveys



  • Qualitative testing methods
  • Quantitative testing methods
  • Advantages and Disadvantages
  • When to use
  • How to balance the two



  • Behavioural testing
  • Tree testing
  • Eyetracking
  • Attitudinal research
  • Card sorting
  • Focus Groups
  • Diary Studies



  • Client brief introduction
  • Creating a user research plan
  • Evaluating existing research
  • Identifying objectives
  • Defining your research problem
  • Choosing the right research methods



  • Recruiting participants
  • How many users?
  • Using recruitment agencies
  • Preparing for user research
  • Obtaining consent and GDPR
  • Topic maps
  • Team and individual roles



  • Practice interviews
  • Conducting user research
  • Circulating surveys
  • Workshop preparation
  • Artefact analysis
  • Workflow analysis



  • Analysing the data
  • Affinity mapping
  • Generating insights
  • Early stage design ideas
  • Preparing to present
  • Storytelling



  • Live client presentation
  • Course retrospective
  • What’s next?
  • Getting a job in user research
POST course Support
  • Portfolio Clinics
  • Q&A Sessions with Recruiters
  • Workshops with Industry Experts
  • Career Advice and Support

Hear from our alumni

Join over 1,000 alumni who have gone on to highly-skilled, high-growth opportunities with industry-leading companies, from startups, agencies, consultancies and more.

Lucas Shorvon

Freelance UX/UI Designer

We were taught various methods to research in a systematic way that can be applied to almost all projects to unlock key findings that might not have been clear at first. Looking past the obvious and finding a product in the gaps.

Rosie Blackburn

UX Design Intern

The UX and user research half of the course was incredibly useful and interesting. I really enjoyed the entire end-to-end design process and a hugely important part of that is understanding and getting to the crux of the problem trying to be solved.

Melissa Matos

Research Assistant at CIES-Iscte

I have completed two courses now and have enjoyed both immensely. The teachers are super knowledgeable and supportive and the opportunity to work on a live brief has really benefitted my portfolio and given me lots to talk about in interviews!

Sean Conneely

Junior UX/UI Designer

I learned about user behaviour and needs through various research methods. Witnessing how these insights can improve user satisfaction was motivating. I now use this knowledge to collaborate with clients to create delightful products and experiences.

Apply your learnings on real client projects.


Early in the course you will be assigned a real client as a team, and will work on a live brief for them. You will apply your learnings to the project as the course unfolds.

The culmination of this project will be you presenting your process, findings and takeaways back to the client.

By the time you graduate from this course you will have a full end-to-end case study to add to your professional portfolio. We advise adding a few more projects to the portfolio, so by using your learnings from this course you will have the framework to work on other projects with best practises.

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Meet our instructors

Led by Industry Experts.

You will be learning from the best in the field. Our talented and experienced design instructors have worked with various sized teams, from early-stage startups to award winning agencies, and industry leading organisations such as Amazon, PwC, and more.

Cece Lynes

Senior Product Designer at Elsevier

Cece is a product designer/researcher, now living in London. She currently works at Elsevier, a clinical research organisation working on point of care tools for Clinicals worldwide on web and native apps.

Merje Shaw

Lead User Researcher and Service Designer

Merje is a freelance Lead User Researcher and Service Designer who is passionate about using technology to create positive change. She has over 15 years of experience in the digital industry and is a seasoned leader with a track record of success.

Orok Brooks

Head of Product Design and UX at TES Global

Orok is currently Head of Product Design and UX at TES Global, as well as the founder of UX consultancy Omagood. With over a decade of experience, he is dedicated in solving complex problems and guiding businesses in integrating UX strategy into their projects.

Next Steps.

Still looking for more information?


Here are some ways we can help you and give you all the information you need to make your decision.


Course Dates and Fees.

£1,195.00 (inc. VAT)

Pay in full now and save 10%

Reserve your space today by paying your course fees in full, saving 10% off the regular price.

This course runs online via zoom and takes place between 6:30pm – 8:30pm (UK Time)

To pay in full, first pick your course dates:

£131.50 (inc. VAT)

Spread the cost over the duration of your course

Pay a deposit of £131.50 to secure your space and then a further 3x £394.50 payments will be taken via direct debit over the duration of your course.

If you have any financial concerns please contact to discuss different payment options.

This course runs online via zoom and takes place between 6:30pm – 8:30pm (UK Time)

To pay by instalments, first pick your course dates:


Have more questions? We have the answers.

User researchers (or UX researchers) plan, design and then carry out various research activities (and understand various user research methods) with users, which can help product teams get a deeper understanding of the people that will end up using their products and services. This research data also helps build team alignment, confidence in product decisions, and reduces the risk of building the wrong thing. User researchers will end up working closely with UX designers, UI designers and product teams.

This UX research course is focused on covering user research theory, design thinking, multiple methods of user research, creating a user research plan, doing user testing, user interviews and conducting effective research. Good ux research underpins a successful design project, so all of this needs to come together to play an important role in making successful design decisions.

User research is a subset of user experience design. On this research course we will cover user research, data analysis and user journeys, which are part of the UX process. We will not cover anything related to UI on this course, but we have other courses that are perfectly suitable if you are looking to enhance that area of your skillset.

This can change depending on the stage of the course but we say on average there will be 6-8 hours of individual homework each week.

Yes, during the course you will be assigned to an actual client to work on a real ux research project and at the end you will be presenting this work to your client.

We offer two payment options for all of our courses. You can pay in full and save 10% off the regular price; or you can spread the cost by paying in 3 instalments taken during the course.

If you have taken any courses with us before, you will save 20% off the regular price.

No, our courses are open to anyone. Whilst some of our students have studied or worked in design-related fields, many have very little experience (if any). We’ve had everyone from very senior ux researcher and digital designers with over 10 years’ experience to paramedics, lawyers, police and coffee shop baristas!

Yes, most definitely. This course will only benefit you more if you attend with a colleague or your wider team. If you are looking to run a course just for your time, we can help with that too – just email and put in your request.

There isn’t one! To secure your space on the research course all you have to do is book via our website or by contacting and telling us which programme you’d like to do. For those doing our larger courses, you’ll then get the chance to speak with one of our instructors and talk through your objectives, previous experience and how we might best support you during your time with us.

This course will definitely prepare you well for your job search and give you the confidence to move forward in your ux design career. A course is only half of the work, the other half will come from your own determination, hard work, networking and desire to succeed.

Yes, you will have the relevant ux design process, work and artefact in order to build a case study and professional portfolio. We will discuss portfolio building on the course, and you can then complete this after the course in your own time – but with support from us as part of our lifelong mentoring service.

Courses can be taken with standard Windows PC or Apple hardware. The only programs that you will almost definitely need to use at some stage are Figjam, Mural and/or Miro (for capturing ideas, thoughts, and notes. these can be run through your internet browser with no need to download their desktop applications unless you want to work offline. Many other programs may be discussed throughout our courses, but none are essential. You will also need to use Google Slides, Keynote or PowerPoint to work on your final presentation.

Purchases are non-refundable, except at the discretion of Experience Haus Ltd. Typically, cancellations or refund requests received 14 days prior to the start of a course or workshop will be honoured. However, due to the complex nature of the service being provided this cannot be guaranteed, and will be assessed on a case-by-case basis. This policy does not include deposits, all of which are non-refundable.

Provided you give us enough notice, we are happy for you to change courses once you’ve booked.

All students receive a digital Experience Haus course completion certificate at the end of the course. The course is recognised in regards to Experience Haus being an industry recognised brand for delivering design education.

No – the briefs are selected to help you apply your learnings in the best way and create a great portfolio piece. We cannot change the brief that has been selected for you as we want this to be as real life as possible, where you don’t always choose what you work on and would need to deliver the project regardless of personal preference.

We understand there might be times where you need to miss a session (you are unwell, have to work late etc). In these instances we will ask the instructor to record the session so you can catch up afterwards. Students will have access to all course materials, including slides and any recordings, even after the course has finished.