Staying Ahead of the Curve with Service Design
In-person
Events
1 HOUR
In today's interconnected world, where customer experiences reign supreme, service design has emerged as a pivotal discipline for businesses across industries. Join us for an enlightening evening as we discuss and explore the dynamic and rapidly evolving field of service design with a fantastic panel of industry practitioners.
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Experience Haus Online Course Information Session
Join our next information session.
online via zoom
Tuesday 28th May, 1:00pm - 1:30pm BST
Workshop Overview
From healthcare to hospitality, finance to retail, service design is reshaping how organisations deliver value and engage with their customers.
In an era where customer expectations are constantly evolving, businesses must innovate to stay ahead of the curve. Service design offers a holistic approach to creating meaningful and memorable experiences that resonate with customers. By understanding user needs, mapping out customer journeys, and optimising touchpoints, service designers can help businesses enhance satisfaction, loyalty, and brand reputation.
Our esteemed panel of service design practitioners, representing diverse industries and perspectives, will share their insights and experiences on the following topics:
- The role of service design in business transformation: How can service design drive innovation and foster customer-centricity within organisations?
- Designing seamless omnichannel experiences: What strategies and techniques can businesses employ to create cohesive and frictionless customer journeys across digital and physical touchpoints?
- Empathy and user-centred design: How does empathy shape the design process, and why is it crucial for understanding and meeting customer needs?
- Measuring the impact of service design: What metrics and methodologies can businesses use to evaluate the effectiveness of their service design initiatives and investments?
- Entering the field: How can people break into the field of service design? What learning pathways or career paths can help? What are the starting points?
1) What can you expect to get out of this workshop?
Gain some knowledge, meet other designers, and learn about the dynamic world of service design.
2) Learn about the industry
Get top tips on how to use this knowledge and frameworks from our panel of experts. They will offering guidance and answer any questions you might have.
3) Experience the way we teach
Learn more about Experience Haus and how we can help you on your design journey.
01
Who's this workshop for?
This event is ideal for design professionals, enthusiasts and creatives interested in the intersection of design, business, and customer experience.
Whether you’re a seasoned service designer looking to gain fresh insights, a business leader seeking to elevate your organisation’s customer strategy, or a curious individual eager to explore the world of service design, this event promises to inspire, educate, and spark meaningful conversations.
02
Who will be leading it?
This workshop will be led by an esteemed panel of service design practitioners.
Each panelist will represent different industries and diverse perspectives.
03
What will you get out of it?
Explore the dynamic and rapidly evolving field of service design, and how it has emerged as a pivotal discipline for businesses across all industries.
Staying Ahead of the Curve with Service Design
Reserve your space now.