Getting Started with Service Design - 2 Day Workshop

Getting Started with Service Design

In this hands-on and discussion led workshop, we will cover the end-to-end service design process including design thinking, research preparation, customer experience, service blueprints and more. Learn inside our Shoreditch design studio and apply your learnings to a real-life design challenge from a local business.

  • Two Days (Saturday & Sunday)
  • 9:30am - 5:00pm
  • In-Person, in London

Getting Started with Service Design

Course Type: In-Person

Next Start Date: May 11th, 2024

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Course Fee: From £395

Enrol now

Have More Questions? Speak to Our Team.

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Course Highlights

Work on a live client brief.

Early in the workshop you will be given a real project brief with a real client to work on as a small team. This gives you a taster of the ‘real’ working environment and allows you to build working relationships, practise teamwork and collaboration.


Our carefully curated list of design practitioners will teach key concepts, provide feedback on exercises, answer specific questions, and share the wealth of experience they have to offer. Benefit from valuable critique as you learn the service design process and build foundational skills through project work.

Start building out your portfolio.

By the time you graduate from this workshop, you'll have an understanding of how to design powerful service experiences with a holistic view.

Follow in the footsteps of Experience Haus alumni, who have gone on to join some of the most exciting, biggest and best companies across various industries and sectors.

  • BBC
  • IBM
  • Post Office
  • Samsung
  • HP
  • Facebook
  • BT
  • Vodafone

What will you learn?

We’ll discuss the design process, and the methods and tools that make up the service designer toolkit, and used by service designers globally. We’ll cover the core concepts, but also demonstrate the exercises and methods that designers employ daily to push services forward and make sure they’ll succeed and stand out.

Topics and concepts you will learn about on this workshop include user and stakeholder research, workshop preparation, experience maps and storyboarding. We will also look to understand opportunity prioritisation, creating future state experiences, prototyping with various methods, and how to design service design blueprints that can outline what the service plans are.

After an immersive two full days of discussion and practical exercises, you’ll be equipped with both the tools and the mindset needed to start the design of an enjoyable, end-to-end service for your customers and organisation.

The workshop will have elements of solo work and group activities, and takes place inside our design studio in Shoreditch, London.

Workshop Prep

  • Complete Student Profile
  • Introduction to Figma
  • Sign up to Slack community
  • Pre-workshop reading

Saturday - AM

  • Introduction to Design Thinking
  • Understanding the Double Diamond Process
  • Defining Service Design
  • Systems Thinking
  • Relationship Mapping
  • Workshop client project

Saturday - PM

  • Stakeholder kickoff session
  • Research Walls
  • Research Process and Planning
  • Defining Personas and Scenarios
  • Problem Statements and Opportunities

Sunday - AM

  • How Might We? statements
  • Ideation Techniques
  • Sketching & Storyboarding
  • Multidisciplinary Prototyping
  • Testing and Iteration

Sunday - PM

  • Prioritisation Methods
  • Service Blueprints
  • Service Roadmaps
  • Implementation and Roll-Out
  • Project Presentations

Learn inside a London design agency.

A learning experience like no other.

Over the two days you will be working in a small group on a live design challenge set by a local business. This project will give you the framework and learnings that will help you in your future design career.

Service Design Training

Team work and interactive discussions

Presentation Hackathon

Learn from design professionals

Group Learning

Gain valuable problem solving skills

Our Approach to Learning

We provide practical and hands-on courses for individuals across high-demand design disciplines.

Study inside a London design agency.

Our studio is based in one of London’s leading design and branding agencies.

Students come into class inspired by the highly dynamic creative environment, and are able to talk to agency staff as they come and go.

Learn by working with real clients.

Our ‘learn by doing’ practical approach gives our students the perfect opportunity to apply what they have learnt straight away in the real world. You will be working on a real-life project set by a local business. And our small class sizes allow you to get valuable feedback from your instructors along the way.

Taught by professional designers.

Our quality course design and content is led by experienced design professionals.

They are all equipped with industry experience of helping students to develop their knowledge, improve and prepare them for new opportunities. They will also help discuss career paths and further study options.

Who is this for?

Service Design is a fast-paced and growing skillset, and an exciting career path moving forward.

With service design a growing area within the experience design realm, this workshop will be suitable for current UX or Product Designers looking to understand more about designing services, anyone already in the service design space looking to refresh core skills, or anyone already working within management, consulting, design or technology looking to understand how to build seamless service experiences. If you are unsure whether this workshop is for you, please simply get in touch and we’re happy to discuss it more in detail.

Taught by professional designers.

You will be learning from the best in the field. Our talented and experienced design instructors have worked with various sized teams, from early-stage startups to award winning agencies, and industry leading organisations such as Amazon, PwC, and more.

Daniel Souza

With a focus on Information Architecture and Design Research, Daniel has spent the last 20 years designing services, experiences and complex software while empowering product and creative teams deliver user-centered design projects.

Admissions Process

Are you eligible?

Our mission is to make our training fully accessible for everyone. So with Experience Haus there is no application process as such, no interview and no waiting to find out if you’ve ‘made the cut’.

There are no pre-requisites to take the course, but having a keen interest in design definitely helps.

The course is perfect for anyone who is looking to add digital product design skills to their existing skillset, and to gain valuable work, life and career experience.

There is no need to have any knowledge of particular software as you will be taught everything along the way.


Select the course dates that fits best with your schedule


Choose your preferred payment option


Receive your pre-course work and get started!

Dates and Costs.

Getting Started with Service Design

  • 2 Days
  • Saturday & Sunday
  • Full-time
  • In-Person

Pay now and save 10%

Reserve your space today by paying your course fees in full. You will save 10% off the instalment price.

Saturday & Sunday, 9:30am - 5:00pm (BST)

£395 (inc. VAT)

Pay deposit now & the rest later

Pay a deposit of £100 today to secure your space on the bootcamp.
We will invoice you the remaining £335 to be paid the Friday before the bootcamp starts.

Deposit Payment £100
2nd Installment £335
Total £435

Saturday & Sunday, 9:30am - 5:00pm (BST)

£435 (inc. VAT)

Frequently Asked Questions

You have questions? We have the answers.

Despite the demand for Service Designers is growing, this doesn’t mean it will be easy to immediately land a job. Like all design fields, it is extremely important to get hands on experience. This can be done either by joining a course, or even by developing your own design challenges. A good task to set yourself is tore-design a service that really frustrates you. With an increasingly competitive market, it’s important that you stand out from the crowd and maximise your chances of success. At Experience Haus you can book in a 1:1 call with one of our instructors to discuss our course in more detail, and how it might help you on your Service Design journey.

No, our UI UX courses are open to anyone. Whilst some of our students have studied or worked in design-related fields, many have very little experience (if any). We’ve had everyone from very senior industrial and digital designers with over 10 years’ experience to paramedics, lawyers, police and coffee shop baristas!

We offer two payment options for our workshops: you can pay the total cost in one go or pay a deposit to reserve your space and then pay the remainder by invoice.

Yes, during the course you will be assigned to an actual client to work on a real project and at the end you will be presenting this work to your client.

There isn’t one! To secure your space on a course all you have to do is book via our website or by contacting and telling us which course date you’d like to do. You can book in a quick call with our team to discuss your objectives, previous experience and how we might best support you during your time with us.

We primarily use Figma because it is one of the most intuitive, collaborative and inclusive prototyping and design programs available. Students can easily share their work and co-create on the same canvases through their web browser in real-time, without needing to download an application and suffer compatibility issues. Figma is also fast-becoming the industry standard and norm – although this changes quickly!

Purchases are non-refundable, except at the discretion of Experience Haus Ltd. Typically, cancellations or refund requests received 14 days prior to the start of a course or workshop will be honoured. However, due to the complex nature of the service being provided this cannot be guaranteed, and will be assessed on a case-by-case basis. This policy does not include deposits, all of which are non-refundable, but we can move you to another start date if needed.

Provided you give us enough notice, we are happy for you to change course start dates once you’ve booked.

All students receive an Experience Haus course completion certificate at the end of the course. The course is recognised in regards to Experience Haus being an industry recognised brand.

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