Mastering User Research

This course is focused on covering user research theory, design thinking, multiple methods of user research, creating a user research plan and conducting effective research. Good research underpins a successful design project, so all of this needs to come together to play an important role in making successful design decisions.

User research is a subset of user experience design. On this course we will cover user research, data analysis and user journeys, which are part of the UX process. We will not cover anything related to UI on this course, but we have a separate course that is perfectly suitable if you are looking to enhance that area of your skillset.

This can change depending on the stage of the course but we say on average there will be 6-8 hours of individual homework each week.

Yes, at the end of the first session, you will be assigned to an actual client (a local business here in London) to work on a real project. At the end of the course you will present a formal presentation back to your client.

We offer three payment options for all of our courses. You can pay in full and save 10% off the regular price; you can spread the cost by paying in 3 instalments taken during the course; or you can apply for an interest-free loan through our finance partner, Knoma.

If you have taken any courses with us before, you will save 20% off the regular price.

No, our courses are open to anyone. Whilst some of our students have studied or worked in design-related fields, many have very little experience (if any). We’ve had everyone from very senior industrial and digital designers with over 10 years’ experience to paramedics, lawyers, police and coffee shop baristas!

Yes, most definitely. This course will only benefit you more if you attend with a colleague or your wider team. If you are looking to run a course just for your time, we can help with that too – just email enrol@experiencehaus.com and put in your request.

There isn’t one! To secure your space in one of the best ux research courses online all you have to do is book via our website or by contacting enrol@experiencehaus.com and telling us which programme you’d like to do. For those doing our larger courses, you’ll then get the chance to speak with one of our instructors and talk through your objectives, previous experience and how we might best support you during your time with us.

This course will definitely prepare you well for your job search and give you the confidence to move forward in your career. A course is only half of the work, the other half will come from your own determination, hard work, networking and desire to succeed.

Yes, you will have the relevant process, work and artefact in order to build a case study and portfolio. We will discuss portfolio building on the course, and you can then complete this after the course in your own time – but with support from us as part of our lifelong mentoring service.

Courses can be taken with standard Windows PC or Apple hardware. The only programs that you will almost definitely need to use at some stage are Figjam, Mural and/or Miro (for capturing ideas, thoughts, and notes. these can be run through your internet browser with no need to download their desktop applications unless you want to work offline. Many other programs may be discussed throughout our courses, but none are essential. You will also need to use Google Slides, Keynote or PowerPoint to work on your final presentation.

Purchases are non-refundable, except at the discretion of Experience Haus Ltd. Typically, cancellations or refund requests received 14 days prior to the start of a course or workshop will be honoured. However, due to the complex nature of the service being provided this cannot be guaranteed, and will be assessed on a case-by-case basis. This policy does not include deposits, all of which are non-refundable.

Provided you give us enough notice, we are happy for you to change courses once you’ve booked.

All students receive an Experience Haus course completion certificate at the end of the course. The course is recognised in regards to Experience Haus being an industry recognised brand.

No – the briefs are selected to help you apply your learnings in the best way and create a great portfolio piece. We cannot change the brief that has been selected for you as we want this to be as real life as possible, where you don’t always choose what you work on and would need to deliver the project regardless of personal preference.