User Research Online Course - Study Part-time & Learn UX Skills

Mastering User Research

  • Part-time online user experience research course.
  • Ideal for those looking to pivot into user research, upskilling, or refreshing your skillset.
  • Covers design thinking, foundational theory, industry tools and the must know user research methods
  • Learnings will be immediately applied to a real-life research challenge set by a local business.
  • Understand the wide range of research methodology and how to use each one effectively.

  • 10 Weeks
  • Part-time
  • Online

Mastering User Research

Course Type: Online, Part-Time

Next Start Date: June 4th, 2024

See More Dates

Course Fee: From £1,195.00

Enrol now

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Course Highlights

Based in a design agency, not a school.

Our studio is shared with one of London’s leading design and branding agencies. Students will come into class inspired by the highly dynamic creative environment, and are encouraged to network with agency staff for their own professional development.

Real client project for your portfolio.

Students will work on a live client research project provided by a local startup. You will be paired up during the user research course and ultimately present your work back to your client at the end of the course - summarising your journey, process and findings.

Classes capped at 12 students.

Our small class sizes allows the instructor to spend more time with each student discussing key concepts, providing feedback on work, answering specific questions, and sharing the wealth of experience they have to offer.

Follow in the footsteps of Experience Haus alumni, who have gone on to join some of the most exciting, biggest and best companies across various industries and sectors.

  • BBC
  • IBM
  • Post Office
  • Samsung
  • HP
  • Facebook
  • BT
  • Vodafone
Huw Sambrook, Junior UX Designer, Deloitte

Product Design 020 Grad

Yulee Foster, Product Designer, accuRx

Product Design 0010 Grad

Oliver Jones, Product Designer,

UX & UI Career Development Programme 001 Grad

Learn by Doing.

A comprehensive user research online course covering user research theory, design thinking, multiple methods of user research, creating a user research plan and conducting effective research. Good research underpins a successful design project, so all of this needs to come together to play an important role in making successful design decisions. Students will enjoy a mix of lectures and collaborative workshop time, and they will get to practice learnings immediately and apply them to a real-life project.

Classes are live, and held twice a week online via Zoom (from 6:30pm-8:30pm London time) either on Monday and Wednesday evenings, or Tuesday and Thursday evenings, depending on your start date.

Pre-Course Work

  • Complete Student Profile
  • Pre-course reading
  • Sign up to community platform

Week 1

  • Course orientation
  • User Research case studies
  • Design Thinking process
  • Benefits of User Research
  • Course project brief
  • Dissecting a project brief

Week 2

  • Stakeholder interview preparation
  • Research walls
  • Research process
  • Defining your research problem
  • Identifying objectives
  • Stakeholder interview

Week 3

  • Primary research
  • Quantitative vs Qualitative
  • Secondary research
  • Creating a user research plan
  • What methods to use and when
  • Recruiting participants

Week 4

  • Research ethics, NDAs and GDPR
  • How to conduct user interviews
  • Good questions vs Bad questions
  • How to conduct user research workshops
  • Building surveys

Week 5

  • Live research week
  • User interviews
  • Live research workshop

Week 6

  • Live research week
  • User interviews
  • Live research workshop

Week 7

  • Synthesising research data
  • Identifying research insights
  • Personas
  • Jobs-to-be-done
  • Empathy mapping

Week 8

  • Customer journey & experience mapping
  • Problem statements
  • Scaling the wall
  • Ideation
  • Sketching & storyboarding

Week 9

  • Usability testing
  • A/B testing
  • Storytelling & presenting
  • Presentation prep

Week 10

  • Live client presentation
  • Course retrospective
  • What's next?
  • Getting a job in user research

Post-Course Support

  • Portfolio Clinics
  • Q&A Sessions with Recruiters
  • Workshops with Industry Experts
  • Career Advice and Support

Live project briefs

Real Clients. Real Users. Relevant Skills.

Over the duration of the course you will work in a small group on a live research project - a real challenge set by a local business. This project will form a detailed case study for your portfolio and CV. You can then use the framework and learnings from the course to work using best practises and latest tools.

UX Training

Look for insights and trends


Facilitate workshops to bring data together

UI Training

Conduct user interviews to gain confidence

The Experience Haus Approach

We provide applied learning and hands-on courses for organisations and individuals covering an abundance of high-demand design disciplines.

Based in a global design agency.

Our studio is based in one of London’s leading design and branding agencies, Matter of Form. We have created an unique learning ecosystem.

Students come into class inspired by the highly dynamic creative environment, and are able to interact with the design team as they come and go.

Hands-on & working with real clients.

Our ‘learn by doing’ practical approach gives our students the perfect opportunity to apply what they have learnt straight away in the real world.

Our professional instructors.

Our quality course design and content is led by experienced design professionals.

They are all equipped with industry experience of helping students to develop their knowledge, improve and prepare them for new opportunities and career paths.

Hear from our recent alumni.

Real People. Real Projects. Real Careers.
Brendan Murray

"It really feels like EH is building a community rather than just churning through students. In-house team and instructors are genuinely interested in your success."

Brendan Murray | UX Designer, British Red Cross


"There were a few things that attracted me to it like the small classes, the constant support and contact with your tutors and different teachers throughout the course, and also the fact that it was a live start up, now just a concept start up"

Sam Dodd-Noble | Product Designer, Freelance

Led by Industry Experts.

Our instructors have worked with various sized teams, from small startups to leading agencies and organisations such as Amazon, John Lewis, Huge, Matter of Form, ustwo and more. You will be learning from the very best in the field.

EH Instructor Jon
Jon White

Jon White works at Cleo and spends his time there as a Senior User Researcher fighting for the world's financial health. With a mix of previous roles both in-house and in consultancy, and previous careers in hospitality after training as an actor he speaks from experience that there's more than one route into UX and that your soft skills count for much more than you might think.

Cherell Lynes

Cece is a product designer/researcher, now living in London, United Kingdom. She currently works at Elsevier, a clinical research organisation working on point of care tools for Clinicals worldwide on web and native apps.

Orok Brooks

Orok is currently Head of Product Design and UX at TES Global, as well as the founder of UX consultancy Omagood. With a rich background that includes stints at major corporations like Microsoft and Cox Automotive, as well as various startups, he has dedicated over a decade to solving complex problems and guiding businesses in integrating UX strategy into their projects.

Admissions Process

Are you eligible? Of course you are.

Our mission is to make our training fully accessible for everyone. So with Experience Haus there is no application process as such, no interview and no waiting to find out if you’ve ‘made the cut’.

There are no pre-requisites to take the course, but having a keen interest in experience design definitely helps.

The course is perfect for anyone who is looking to add fundamental user research methods and tools to their existing skillset. Previous students include account managers, front-end developers, UX designers, graphic designers and brand consultants.

There is no need to have any knowledge of particular software as you will be taught everything along the way.


Select the course dates that fits best with your schedule


Choose your preferred payment option


Receive your pre-course work and get started!

Course Dates and Fees.

Mastering User Research

  • 10 Weeks
  • Part-time
  • Online

Pay Now and Save 10%

Reserve your space today by paying your course fees in full. You will save 10% off the regular price.

Tuesday and Thursday evenings, 6:30pm - 8:30pm (BST)

£1195 (inc. VAT)

Spread The Cost

Pay a deposit of £131.50 today to secure your space on the course.
Three further payments of £394.50 will be taken via direct debit during the course.

Deposit Payment £131.50
2nd Installment £394.50
3rd Installment £394.50
4th Installment £394.50
Total £1,315.00

Tuesday and Thursday evenings, 6:30pm - 8:30pm (BST)

£1,315.00 (inc. VAT)

Apply For An Interest-Free Loan with Knoma

Spread the cost of your course over up to 10 months by applying for an interest-free loan.

Choose whether you would like to pay a deposit, choose the length of repayment and apply.

(Available for UK residents ONLY)

£1,315.00 (inc. VAT)


You have questions? We have the answers.

User researchers plan, design and then carry out various research activities (and understand various research methods) with users, which can help product teams get a deeper understanding of the people that will end up using their products and services. This research also helps build team alignment, confidence in product decisions, and reduces the risk of building the wrong thing.

This course is focused on covering user research theory, design thinking, multiple methods of user research, creating a user research plan and conducting effective research. Good research underpins a successful design project, so all of this needs to come together to play an important role in making successful design decisions.

User research is a subset of user experience design. On this course we will cover user research, data analysis and user journeys, which are part of the UX process. We will not cover anything related to UI on this course, but we have a separate course that is perfectly suitable if you are looking to enhance that area of your skillset.

This can change depending on the stage of the course but we say on average there will be 6-8 hours of individual homework each week.

Yes, at the end of the first session, you will be assigned to an actual client (a local business here in London) to work on a real project. At the end of the course you will present a formal presentation back to your client.

We offer two payment options for all of our courses. You can pay in full and save 10% off the regular price; or you can spread the cost by paying 3 instalments taken during the course, via direct debit.

If you have taken any courses with us before, you will save 20% off the regular price.

No, our courses are open to anyone. Whilst some of our students have studied or worked in design-related fields, many have very little experience (if any). We’ve had everyone from very senior industrial and digital designers with over 10 years’ experience to paramedics, lawyers, police and coffee shop baristas!

Yes, most definitely. This course will only benefit you more if you attend with a colleague or your wider team. If you are looking to run a course just for your time, we can help with that too – just email and put in your request.

There isn’t one! To secure your space in one of the best ux research courses online all you have to do is book via our website or by contacting and telling us which programme you’d like to do. For those doing our larger courses, you’ll then get the chance to speak with one of our instructors and talk through your objectives, previous experience and how we might best support you during your time with us.

This course will definitely prepare you well for your job search and give you the confidence to move forward in your career. A course is only half of the work, the other half will come from your own determination, hard work, networking and desire to succeed.

Yes, you will have the relevant process, work and artefact in order to build a case study and portfolio. We will discuss portfolio building on the course, and you can then complete this after the course in your own time – but with support from us as part of our lifelong mentoring service.

Courses can be taken with standard Windows PC or Apple hardware. The only programs that you will almost definitely need to use at some stage are Figjam, Mural and/or Miro (for capturing ideas, thoughts, and notes. these can be run through your internet browser with no need to download their desktop applications unless you want to work offline. Many other programs may be discussed throughout our courses, but none are essential. You will also need to use Google Slides, Keynote or PowerPoint to work on your final presentation.

Purchases are non-refundable, except at the discretion of Experience Haus Ltd. Typically, cancellations or refund requests received 14 days prior to the start of a course or workshop will be honoured. However, due to the complex nature of the service being provided this cannot be guaranteed, and will be assessed on a case-by-case basis. This policy does not include deposits, all of which are non-refundable.

Provided you give us enough notice, we are happy for you to change courses once you’ve booked.

All students receive an Experience Haus course completion certificate at the end of the course. The course is recognised in regards to Experience Haus being an industry recognised brand.

No – the briefs are selected to help you apply your learnings in the best way and create a great portfolio piece. We cannot change the brief that has been selected for you as we want this to be as real life as possible, where you don’t always choose what you work on and would need to deliver the project regardless of personal preference.

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