• PRODUCT MANAGEMENT
• INNOVATION
• PRODUCT DISCOVERY

Product Management Upskilling for the Home Office’s Product Teams

Experience Haus worked with Product Managers across multiple departments at the UK Home Office to design, build and deliver a bespoke product management programme, running across six cohorts and equipping 80 participants with shared industry knowledge, common frameworks, and a unified way of working.

THE TASK

The Home Office approached Experience Haus to design a bespoke product management programme for a diverse group of Product Managers spread across multiple departments and seniority levels. With teams operating under different conventions, the organisation needed a course that would do two things simultaneously: introduce current industry thinking and best practice, and bring participants into alignment on ways of working and the language used across product functions. The challenge was not simply to teach product management theory, but to make it immediately relevant to the specific pressures and stakeholder dynamics of a large public sector organisation.

ACTIONS

Experience Haus designed and delivered a fully remote programme across six cohorts, reaching approximately 80 Product Managers in total. Each cohort was structured to be accessible to participants at varying levels of seniority, combining foundational grounding with practical application. The curriculum was built around three core pillars — Product Lifecycle, Product Design, and contemporary industry tools and trends — and drew on a range of expert contributors including user researchers, UX designers, product consultants, and developers. Exercises and discussion points included:

• Exploration of the full product lifecycle, from discovery through to delivery and iteration
• Product design fundamentals, with applied exercises connecting design thinking to product decision-making
• Hands-on work with current industry tools and emerging trends shaping the product discipline
• Structured sessions on crafting and communicating product roadmaps to diverse stakeholders
• Frameworks for measuring success, covering metrics, KPIs, and OKR (Objectives and Key Results) methodologies

Each cohort grounded the learning in the realities of the Home Office context, ensuring participants could connect theory directly to their own ways of working and the external and stakeholder challenges they regularly navigate.

THE OUTCOME

By the end of the programme, participants across all six cohorts had developed both a stronger individual practice and a shared foundation for working together. Bringing together PMs from across the organisation in a structured learning environment created alignment that extended beyond any single team. Key outcomes included:

• A common language and set of frameworks adopted across product teams, reducing friction in cross-departmental collaboration
• Increased confidence in product lifecycle thinking, from early discovery through to measuring impact
• Practical skills in roadmap creation and communication, tailored to internal and external stakeholder contexts
• Applied knowledge of OKR and KPI frameworks, ready to be integrated into existing Home Office ways of working
• Exposure to current industry thinking through practitioners — user researchers, UX designers, and developers — bringing diverse, real-world perspectives into the programme

PROGRAM PARTICIPANT

The programme gave us a shared language and a more consistent way of approaching our work as product managers. Having colleagues from across departments learning alongside us meant the connections we made were as valuable as the content itself — we left with frameworks we could actually put to use straight away.