Building Design
2026
Founded in 2017, Experience Haus partners with organisations to build the design and innovation capability their teams need to compete.
We work with product teams, operations and service functions, leadership groups, and non-design teams who want to think and work more human-centredly. Everything we do is grounded in real practice — not academic theory.
About Us
Join our next information session.
online via zoom
Practitioners, not academics.
Every programme is designed and delivered by designers and product leaders who are active in the industry. The methods we teach are the methods we use. The critique we give is honest, current, and grounded in real work.
Bespoke, not off-the-shelf.
We don't sell courses to organisations. Every engagement starts with a conversation to understand context, goals, and gaps before we design a single session. The outcome is built around your actual work.
Embedded, not one-off.
We build programmes designed to create lasting behavioural change — not course completions. From multi-week capability journeys to post-sprint follow-up, we stay involved long enough to see the learning stick.
WHY IT MATTERS.
Design capability is a business problem — not just a design problem.
Most organisations understand that design matters. Fewer have the internal capability to act on it consistently. When product teams can’t frame problems, when service teams can’t map journeys, when leadership can’t evaluate design decisions — the design function becomes a bottleneck instead of a multiplier.
Experience Haus exists to change that. We build capability across organisations — not just inside design teams — so that the skills and methods that drive better products, services, and customer experiences are shared by everyone who shapes them.
Creativity
We believe the best solutions come from creating conditions for genuine exploration. Our programmes are designed to push teams out of default thinking — not to teach a formula, but to build the confidence to find unexpected directions.
Collaboration
The most effective learning happens when people work across functions and perspectives. We design every programme to mix disciplines, challenge assumptions, and build shared language between people who don't normally think together.
Continuous Learning
Our curriculum evolves with the industry. The methods we teach reflect how leading organisations are actually working — including how AI is changing research, design, and product practice. We don't teach what was relevant five years ago.
Real-World Application
Everything we deliver is applied to real work. Participants don't practice on case studies — they work on their actual challenges, using their real briefs and constraints. The learning is immediately transferable because it was never separate from the work.
The organisations I’ve seen genuinely shift their design culture all have one thing in common — they stopped treating design as a function and started building it as a capability. That’s what we exist to do. Not to provide courses, but to change how teams think, decide, and create.”
Amit Patel, Founder and Creative Director
WHAT WE DO
Six ways we build capability in organisations.
Capability Building Programmes
Workshops & Masterclasses
Leadership Development
AI for Design Teams
Innovation Sprints
On Demand Learning
TRUSTED BY
We've built design capability for teams at some of the world's most recognised organisations.
THE PEOPLE BEHIND THE WORK
Our Team
Amit Patel
Founding Partner
Responsible for content and curriculum design, as well as looking after our corporate relationships. Amit will occasionally also pop in and teach a class or two.
Will Wigram
Operations Director
Will heads up the operational side of Experience Haus, and is focussed on the continual improvement of all areas of the business including sales & marketing, operations and team management.
Lee-Anne Naidoo
Admissions and Operations Manager
Coming into the role with a wealth of experience in the customer experience space, Lee-Anne looks after students from enrolment through to graduation.
Matt Adams
Brand & Marketing Designer
A highly talented creative consultant who is helping spread the word about Experience Haus. You will see his work across our social platforms and podcast.
Paul Keaveny
Industry Advisor
Paul works at the intersection of design innovation, sustainability and change. A systems thinker, ICF Professional Coach and Facilitator.
Roxanne Darlington
Finance Manager
Experience Haus is part of an unique ecosystem - Roxanne is responsible for the company financial accounts ensuring the business operates efficiently,
Anant Sharma
Strategic Advisor
Anant is a key advocate of design education. Anant acts as a consultant for Experience Haus, helping shape our business strategy and is integral in key brand decisions.
Fred Moore
Strategic Advisor
Fred provides financial and strategic oversight of Experience Haus, particularly of our capability building offering
EXPERTISE
Our Consultants
Niwal Shaikh
AI and Product Design
With around 8 years of a rich background in fintech, healthtech, non-profit, education, and entertainment/media industries, Niwal thrives on turning complex challenges into seamless opportunities
Giuseppe Burdo
AI and Product Design
Giuseppe has experience in building digital products, AI solutions, and user interfaces, from interactive in-store displays to entertainment experiences including web and mobile.
Burak Dogramaci
AI and Product Design
With 10+ years across finance, healthcare, and non-profit sectors, Burak helps team establish UX principles that drive measurable organisational change.
Merje Shaw
Service Design
Merje has spent 15 years working at the intersection of customer experience, service design and research - acrossFTSE 100 boardrooms, government departments and early-stage startups.
Olivia Hall-Smith
Product Management
Olivia is an accomplished UX/UI Designer and Product Leader with over a decade of experience creating innovative and impactful digital products that deliver value to users and measurable results for businesses.
Alessandro Iannuzzi
AI and Product Design
Alessandro has a core focus on behavioural science, product strategy, product design and AI. He helps teams turn human insight into real business impact.
