Part-time Service Design Course in London UK - In Person

Service Design.

  • 12 week part-time in person evening course covering the end-to-end service design process.
  • Includes design thinking, research preparation, customer experience, service blueprints and more.
  • Discussion and workshop based learning with classes capped at 8 students.
  • Apply learnings to a real-life design challenge set by a local business.
  • Study inside a design agency in London
    • 12 Weeks
    • Part-time
    • In-Person

    Service Design.

    Course Type: In-Person

    Next Start Date: September 2nd, 2024

    See More Dates

    Course Fee: From £1,750.00

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    Course Overview

    Best of both worlds.

    The course will give you not only the depth, the substance and rigour of the academic qualification, but also the design ‘workshop’ vibe you can get from less formal courses. We fit ourselves in the middle of something that’s fun, collaborative, creative, workshop orientated, but very thorough as well.

    Double Diamond Process.

    The course is centered around the double diamond process which was created by the British Design Council. As you work through the course, you’ll be taking these different methods and tools and applying them to your project, with the help of your instructor.

    Learning the tools, and the mindset.

    You will learn all the essential things you need to know as a Service Designer like system thinking, relationship mapping, how to project plan, how to prioritise, and more. You will learn the tools but also the mindset of being a service designer.

    Our alumni have gone on to join some of the most exciting, biggest and best names across various industries.

    • BBC
    • IBM
    • Post Office
    • Samsung
    • HP
    • Facebook
    • BT
    • Vodafone
    David Robson, Senior Service Designer, FutureGov

    Service Design 001 Grad

    Cameron Suckling, Junior Service Designer, Hellon

    Service Design 005 Grad

    Ellen Goodman, User Researcher, Open Data Institute

    Service Design 011 Grad

    Learn by Doing.

    A comprehensive course covering multiple research tactics, workshop facilitation, design thinking, system mapping, journey mapping, stakeholder management, ideation, rapid prototyping, service blueprints, and more - all of which come together to play an important role in making successful service design decisions.

    Students will enjoy a mix of lectures and collaborative workshop time, where they will get to practice learnings immediately and apply them to a live, real-life project with engaged stakeholders. A series of online tools will be used to apply the learnings and capture key insights.

    The course is conducted in-person in our studio in Shoreditch. Classes are live, and held twice a week (from 6:30pm-8:30pm London time) either on Monday and Wednesday evenings, or Tuesday and Thursday evenings, depending on your chosen start date.

    Pre-Course Work

    • Complete Student Profile
    • Introduction to Figma
    • Sign up to student community

    Week 1

    • Introduction to Design Thinking
    • Understanding the Double Design process
    • Defining Service Design
    • Systems Thinking
    • Relationship Maps

    Week 2

    • Prioritisation Methods
    • Client Discussion Guide
    • Research Walls
    • Stakeholder Kickoff Session

    Week 3

    • Research Process
    • Problem Definition & Goals
    • Research Planning

    Week 4

    • Primary Research
    • Quantitative & Qualitative Methods
    • Jobs-To-Be-Done framework
    • Defining Archetypes and Personas
    • Empathy Mapping

    Week 5

    • Customer Journeys
    • Experience Mapping
    • Design & Methods

    Week 6

    • Primary Research Preparation
    • Participant Recruitment
    • Research Plans
    • Overview of Research Methods

    Week 7

    • Live Research
    • Workshop Facilitation
    • Debrief
    • Data Synthesis

    Week 8

    • Scaling the Wall
    • Co-Creation of Class Project
    • Personas
    • Empathy Maps

    Week 9

    • Opportunity Prioritisation
    • Problem Statements
    • Live Client Ideation Workshops
    • Sketching
    • Storyboarding

    Week 10

    • Introduction to Prototyping
    • Experiential Prototyping
    • Paper Prototyping for Digital
    • Bodystorming
    • Testing & Iteration

    Week 11

    • Live User Testing & Validation
    • Iteration
    • Priorisation Methods

    Week 12

    • Service Blueprint Iteration & Development
    • Implementation & Rollout
    • Change Management
    • Course Retrospective

    Post-Course Support

    • Portfolio Clinics
    • Q&A Sessions with Recruiters
    • Workshops with Industry Experts
    • Career Advice and Support

    Gain important design skills.

    Apply learnings onto live client projects.

    Over the duration of the course you will work on a live client project - this will be an end-to-end case study that is perfect for your career growth and development, along with your portfolio. You will be constantly applying the learnings from the course, and you will leave with a framework and best practices to apply on future projects.


    Enjoy a workshop-based learning approach

    Product Management Workshop

    Stakeholder and user research

    Product Management Workshop

    Get involved in discussions and brainstorming

    The Haus Experience

    We provide applied learning and hands-on courses for organisations and individuals covering an abundance of different digital expertise.

    Based in a global design agency.

    Our studio is based in one of London’s leading design and branding agencies, Matter of Form.

    Students come into class inspired by the highly dynamic creative environment, and are able to talk to agency staff as they come and go.

    Hands-on & working with real clients.

    Our ‘learn by doing’ practical approach gives our students the perfect opportunity to apply what they have learnt straight away in the real world.

    Our professional instructors.

    Our quality course design and content is led by experienced design professionals.

    They are all equipped with industry experience of helping students to develop their knowledge, improve and prepare them for new opportunities.

    Hear from our alumni

    Real People. Real Companies. We mean it.

    Experience Haus provided a more affordable, dedicated and flexible service design course, with greater levels of engagement through smaller class sizes and project-based work.

    Kyle Soo | Partnerships & Product Manager, B Corps UK

    Led by Industry Experts.

    Our instructors have worked with various sized teams, from small startups to leading agencies and organisations such as Amazon, John Lewis, Huge, Matter of Form, ustwo and more. You will be learning from the best in the field. Check out the About Us page for our full list of instructors you could be learning from.

    Jack Roche

    Jack is a London-based Service Designer with a strong experience in UX & User Research (for clients such as E.ON Energy & Costa Coffee). He has predominantly worked at agencies and consultancies across London, mostly designing services in the public sector for clients like HMCTS and Scottish Education. He is now at BT & EE helping to ensure their services meet the needs of their users.

    Daniel Souza

    With a focus on Information Architecture and Design Research, Daniel has spent the last 20 years designing services, experiences and complex software while empowering product and creative teams deliver user-centered design projects.

    Dave Robson

    Dave is a lead Service Designer helping to create better public services and outcomes for citizens at TPXImpact.

    Admissions Process

    Are you eligible? Of course you are.

    Our mission is to make our training fully accessible for everyone. So with Haus there is no application process as such, no interview and no waiting to find out if you’ve ‘made the cut’.

    There are no pre-requisites to take the course, but having a keen interest in design definitely helps.

    The course is perfect for anyone who is looking to add digital product design skills to their existing skillset. Previous students include account managers, front-end developers, graphic designers and brand consultants.

    There is no need to have any knowledge of particular software as you will be taught everything along the way.


    Choose your preferred payment option


    Select the course dates that fits best with your schedule


    Wait for your course to start!

    Course Dates and Fees.

    Service Design.

    • 12 weeks
    • Part-Time
    • In-Person

    Pay Now and Save 10%

    Reserve your space today by paying your course fees in full. You will save 10% off the regular price.

    Monday and Wednesday evenings, 6:30pm - 8:30pm (BST)

    £1750 (inc. VAT)

    Spread The Cost

    Pay a deposit of £192.50 (inc. VAT) today to secure your space on the course.
    Three further payments of £577.50 will be taken via direct debit during the course.

    Deposit Payment £192.50
    2nd Installment £577.50
    3rd Installment £577.50
    4th Installment £577.50
    Total £1,925.00

    Monday and Wednesday evenings, 6:30pm - 8:30pm (BST)

    £1,925.00 (inc. VAT)

    Apply For An Interest-Free Loan with Knoma

    Spread the cost of your course over up to 10 months by applying for an interest-free loan.

    Choose whether you would like to pay a deposit, choose the length of repayment and apply.

    (Available for UK residents ONLY)

    £1,925.00 (inc. VAT)


    You have questions? We have the answers.

    Despite the demand for Service Designers is growing, this doesn’t mean it will be easy to immediately land a job. Like all design fields, it is extremely important to get hands on experience. This can be done either by joining a course, or even by developing your own design challenges. A good task to set yourself is tore-design a service that really frustrates you. With an increasingly competitive market, it’s important that you stand out from the crowd and maximise your chances of success. At Experience Haus you can book in a 1:1 call with one of our instructors to discuss our course in more detail, and how it might help you on your Service Design journey.

    No, our courses are open to anyone. Whilst some of our students have studied or worked in design-related fields, many have very little experience (if any). We’ve had everyone from very senior industrial and digital designers with over 10 years’ experience to paramedics, lawyers, police and coffee shop baristas!

    This changes from time to time during the course but at least 2 hours minimum to up to 6 hours maximum during the week.

    Yes, during the course you will be assigned to an actual client to work on a real project and at the end you will be presenting this work to your client.

    We offer two payment options for all of our courses. You can pay in full and save 10% off the regular price; or you can spread the cost by paying 3 instalments taken during the course via direct debit.

    If you have taken any courses with us before, you will save 20% off the regular price.

    There isn’t one! To secure your space on a course all you have to do is book via our website or by contacting and telling us which programme you’d like to do. For those doing our larger courses, you’ll then get the chance to speak with one of our instructors and talk through your objectives, previous experience and how we might best support you during your time with us.

    We primarily use Figma because it is one of the most intuitive, collaborative and inclusive prototyping and design programs available. Students can easily share their work and co-create on the same canvases through their web browser in real-time, without needing to download an application and suffer compatibility issues. Figma is also fast-becoming the industry standard and norm – although this changes quickly!

    Purchases are non-refundable, except at the discretion of Experience Haus Ltd. Typically, cancellations or refund requests received 14 days prior to the start of a course or workshop will be honoured. However, due to the complex nature of the service being provided this cannot be guaranteed, and will be assessed on a case-by-case basis. This policy does not include deposits, all of which are non-refundable.

    Provided you give us enough notice, we are happy for you to change courses once you’ve booked.

    All students receive a Haus course completion certificate at the end of the course. The course is recognised in regards to Experience Haus being an industry recognised brand.

    No – the briefs are selected to help you apply your learnings in the best way and create a great portfolio piece. We cannot change the brief that has been selected for you as we want this to be as real life as possible, where you don’t always choose what you work on and would need to deliver the project regardless of personal preference.

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