Service Design: Systems Thinking

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Service Design FREE Taster Session: Systems Thinking


Services are one of the most complex things you can design for – full of interconnected components that all affect each other.

To become better service designers we must understand how to see and map in ‘systems’, not just rely on traditional methods of analysis.

In this introductory session we will explore the fundamentals of systems thinking and learn one of the most powerful concepts in the service designers armoury.

Key Learnings:

  • What is a system?
  • Examples of different systems
  • Why systems are fundamental to Service Design
  • Relationships maps, service ecologies, stakeholder maps & ecosystems
  • Shifting mindset: from traditional analysis to a systems thinking approach
  • How to map a system

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Service Design FREE Taster Session: Systems ThinkingFree

About the Instructor

Amit is a Toronto-born product designer/manager, now living in London, United Kingdom. He is the founder and currently Creative Director of Experience Haus.

Amit has worked in product management and product design roles across many industries and in various sizes of companies, from startups (in sectors such as media, fin-tech and healthcare) to industry leading companies such as Scotiabank, Laing O’Rourke, and both Crossrail (Europe’s largest construction project) and Crossrail 2.

Additionally, he has lectured, facilitated workshops and given talks at a wide range of companies and organisations around the world including: OVO Energy, John Lewis, The Economist, University of Westminster, and London Business School.


This taster session will take place online. An access link will be sent to you via email one day before the event.

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Who is this for and why should you attend?

This workshop is perfect for anyone intrigued by Service Design.

Previous students include account managers, front-end developers, graphic designers and brand consultants.

What is Experience Haus?

Dedicated to delivering digital skills education and spaces for self-improvement, Experience Haus provides applied learning courses for organisations and individuals covering an abundance of different digital expertise. We aim to bridge the gap between ambition and education with design and digital skills, a hands-on mentality and curious minds.

Our range of part-time and intensive courses are taught by top practitioners. Update or refresh your current skill set. Whether it is design, development or strategy, our courses will ensure you are equipped with the latest tools and skills.

Crucially, we go above and beyond the purely technical and hopes to uncover the black holes in business. Our offering of events, part-time courses (pairing students with start-ups), hands-on workshops and bespoke programming intends to bridge the gap between economical and accessible learning for the curious.