Service Design Courses - Experience Haus

Service Design Courses

What is Service Design?

  • Meeting customer needs

    By taking an empathic (and practical) approach to customer experiences, a deeper and better understanding of the customer's needs can be understood, and therefore improved.

  • Process evaluation

    Through better customer comprehension, every aspect of a service can be broken down, dissected and mapped to learn where the issues are and how they can be overcome, and the risks and rewards of doing so.

  • Service improvement

    By using the superior knowledge of our customers and the gathering of rich analytical findings, service design allows for the implementation of improvements that have both tangible value to the provider and a solid return on investment.

Our courses

Create powerful service experiences across the front and back-stage in this highly immersive course.

  • Part-time
  • 12 Weeks
  • Online

Who are these courses for?

  • Critical Skills

    Our courses are designed around allowing attendees to advance their ability to think critically about customer experiences and the skills needed to problem solve faults and launch improvements.

  • Expert Methods

    Course attendees are given practical and industry-current methods, some unique to Experience Haus, that allow them to break down services into elements and fine tune them to suit the right demographics and users.

  • Functional Tools

    Our service design courses include tools that facilitate the improvement of services, which take the skills learned on the course and methodology of service design and funnels it into functional frameworks that can then be applied to service after service.

Join our next overview session

Register for FREE below to learn more about the courses and speak to our team to help choose which is right for you.

Wednesday 19th January, 1:00 PM — 1:30 PM | Online

*required field

What to look for in a Service Design course

Experience Haus service design courses aims to go deeper into the empathic and critical thinking needed for better service design, using unique methods, tools and practical experience to give attendees a rich and empowering course.

Click the tabs below to learn more about what the course covers.

Empathy & Service Stories

Become Human-Centred, synthesising research and leading the unknown. The focus here is on the scientific, technical and emotional ways the course teaches to understand the user and the service provider (and the client, if a service designer at a design agency).

Topics covered:

  • Empathy Experiments
  • Building EQ
  • Empathy Mapping
  • Behavioural Science
  • Segmentation
  • Personas
  • Service Stories
  • Stakeholder Management
  • Encoding vs Decoding
  • Navigating Internal Politics
  • Individual Project Teaser

Systemic & Creative Thinking

In this section of the course, the aim is to explain that the balance between systemic thinking and creativity is essential to great service design. This is achieved with types of sessions: workshops, real-world experience, studies, etc.

Topics covered:

  • Relationship Mapping
  • Organisational Design & Culture
  • Data,Technology & Stacks
  • Creating Meaningful Order
  • Lateral Thinking
  • Workshop Facilitation
  • Co-Design & Collaboration
  • Ideation & Brainstorming

Project Planning & Journey Mapping

Here, the goal is to explain the breadth of project planning and risk assessment in relation to service roadmaps, solution implementation and overall service vision.

Topics covered:

  • Agile/Lean/Waterfall
  • Feature Prioritisation
  • Minimum Viable Services
  • Roadmaps & Kanban
  • Pain Intensity Measurement
  • User Solutions
  • Impact Assessment
  • Opportunity Prioritisation
  • Service Vision Statement

Design Research & Processes

Focus specifically on the methods and tools needed to take a brief and provide detailed analysis that allows for the formation of new service ideas/solutions.

Topics covered:

  • Dissecting a Brief
  • Exploration Areas
  • Sampling
  • Qualitative Methods
  • Quantitative Methods
  • Swimming & Diving
  • Pilot Programmes
  • Feature Feasibility
  • Business Casing

Service Prototyping & Launch

The culmination of the service design work leads to tangible tests and then a final result.

Topics covered:

  • Sketching
  • Storyboarding
  • Wireframing
  • Paper, Physical & Digital
  • Usability Testing
  • Touchpoint Development
  • Signposting, Set Design & Flow
  • Communications Design
  • Staff Training
  • Service Blueprints & Specifications

How Haus.
compares

Product StrategyLifelong 1:1 Mentoring<12 Students100% Live SessionsLive Client ProjectIndividual ProjectWork ExperienceJob GuaranteeePrice
HausUX/UI Placement Programme 8 £7,200
Product Design inc. UX & UI 8 £1,755
UX/UI Online 12 £990
General
Assembly
UX Design Immersive £9,000
UX Design £2,800
SpringboardUI/UX Bootcamp(Online) £6,615
Career FoundryUX Design Programme (Online) £4,940
School of UXUX & UI Crash Course £838
HyperIslandUser Experience Lab £1,950
UX AcademyBeginner UX Design £950

Professional instruction & certification

You'll be learning from industry professionals in the the field who will take you through what you everything you need to know to become a successful service designer.

  • Joe Morgan

    Course Instructor

What our students say about us

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"The Service Design course was perfect for me. What was so great about it? The chance to work with a live client means you can put theory to practice. The range of modules, from leadership to implementation, cover all bases. The content itself straddles both the academic and practical, when so many other courses are wishy-washy! On top of that, the coaches at EH are second to none. They care. Best decision I ever made."

David Robson

Strategy Advisor

Avatar

"The staff at Experience Haus took the time to find out about my role and helped me decide if this course was really what I was looking for. The offer of mentor-ship also helped seal the deal. My main interest in the course was that it covered the A-Z of Service Design and would give me the strong foundation I was looking for. I just hadn't come across anything like it."

Caroline

Service Design & Transformation Manager

Avatar

“Experience Haus provided a more affordable, dedicated and flexible service design course, with greater levels of engagement through smaller class sizes and project-based work.”

Kyle Soo

Lawyer

Our alumni join some of the industry’s biggest names

Go on to work at some of the world’s most exciting and prestigious brands, and enjoy a rich career that realises your full potential.

Frequently asked questions

Despite the demand for Service Designers is growing, this doesn't mean it will be easy to immediately land a job. Like all design fields, it is extremely important to get hands on experience. This can be done either by joining a course, or even by developing your own design challenges. A good task to set yourself is tore-design a service that really frustrates you. With an increasingly competitive market, it's important that you stand out from the crowd and maximise your chances of success. At Experience Haus you can book in a 1:1 call with one of our instructors to discuss our course in more detail, and how it might help you on your Service Design journey.
It is hard to put a specific number on it but the average salary for a service designer can range from £30,000 - £60,000. This will depend on a number of things including level of experience and type of contract.
Part-time courses are a fantastic way of getting the ball rolling and getting up-to-speed quickly, conveniently and cost-effectively, but do not contain enough projects, work experience or portfolio development for you to start applying for roles immediately post-graduation. You will have to do this afterwards (with our support of course!).
No, our courses are open to anyone. Whilst some of our students have studied or worked in design-related fields, many have very little experience (if any). We’ve had everyone from very senior industrial and digital designers with over 10 years’ experience to paramedics, lawyers, police and coffee shop baristas!
There isn’t one! We want to help everyone who wants to study Service Design do so. To secure your space on a course all you have to do is book via our website or by contacting enrol@experiencehaus.com and telling us which programme you’d like to do. For those doing our larger courses, you’ll then get the chance to speak with one of our instructors and talk through your objectives, previous experience and how we might best support you during your time with us.
Experience Haus is a very well-known provider whose following grows every day. However, it’s important to remember Product Design is not like other industries, where the name of your university or place of education is important to prospective employers. When applying for roles it will be the strength of your portfolio and work experience that differentiates you, not where you studied. The exception being more niche specialisms such as design research, where more formal academic qualifications may be required.
Over the duration of the course you will be working on a live client brief - this will be an end-to-end case study for your portfolio. We advise having at least 3 projects in your portfolio, so by using your learnings from the course you will have the framework to work on other projects with best practises. Once you have a strong portfolio, you will be ready to apply for UI designer roles. Our career advice and portfolio guidance is lifelong so we will be able to support you on the additional projects post the course, interview support and ensure your portfolio is the best showcase of your work.
Whilst these types of courses can be great for light upskilling and getting to grips with the basics, they don’t really give you enough time to apply and practise the learnings – which reduces comprehension and applicability. Where possible, we suggest doing a slighter longer course format that doesn’t pack too much in or leave important stuff out. That said, we do occasionally run more intensive courses, please contact enrol@experiencehaus.com if interested.
Courses can be taken with standard Windows PC or Apple hardware. The only programs that you will almost definitely need to use at some stage are Figma (the main design program we teach), Mural and Zoom. All of which can be run through your internet browser with no need to download their desktop applications unless you want to work offline. Many other programs are discussed throughout our courses, but none are essential.
We primarily use Figma because it is one of the most intuitive, collaborative and inclusive prototyping and design programs available. Students can easily share their work and co-create on the same canvases through their web browser in real-time, without needing to download an application and suffer compatibility issues. Figma is also fast-becoming the industry standard and norm – although this changes quickly! Beyond this, students are able to use whichever software they feel comfortable with, with instructors providing guidance and support on Sketch, InVision, Principle, Axure, Adobe Suite (Photoshop, InDesign, XD etc), Balsamiq and so on, based on individual experience and comfort levels.
Purchases are non-refundable, except at the discretion of Experience Haus Ltd. Typically, cancellations or refund requests received 14 days prior to the start of a course or workshop will be honoured. However, due to the complex nature of the service being provided this cannot be guaranteed, and will be assessed on a case-by-case basis. This policy does not include deposits, all of which are non-refundable.
Provided you give us enough notice, we are happy for you to change courses once you've booked.
All our courses start on the date specified on our website.
All students receive a Haus course completion certificate at the end of the course. The course is recognised in regards to Experience Haus being an industry recognised brand.
Once enrolled with us, the support you get is lifelong. We understand you can’t learn everything in a single course, regardless of how long or hard you study. Whether it’s help with a project, feedback on your portfolio, interview practise and preparation, or more general career advice – we'll be here to support you long after you graduate.
The best way to contact your instructor is via Slack - all instructors regularly check their messages and will respond to you ASAP. You can do this via your class channel or in a private message.
No - the briefs are selected to help you apply your learnings in the best way and create a great portfolio piece. We cannot change the brief that has been selected for you as we want this to be as real life as possible, where you don’t always choose what you work on and would need to deliver the project regardless of personal preference.
There is no deadline for enrolment but in order to avoid disappointment we advise enrolling no later than two weeks prior to the start date.
In certain cases we will offer certain courses at a discounted price.

Upcoming workshops & events

Online Product Strategy & Management OpenHaus

Online Product Strategy & Management OpenHaus

Free

Our free online Product Strategy & Management OpenHaus is perfect for anyone looking to change careers, add to an existing skill set, or explore some interesting topics. Haus Creative Director Amit Patel will provide a free introduction to the exciting world of product strategy and management, followed by a session explaining all about our online part-time …

Find out more »
December 07, 2021 1:00 pm - 1:30 pm
Online Product Design, UX & UI OpenHaus

Online Product Design, UX & UI OpenHaus

Free

Our free online Product Design (inc. UX & UI) OpenHaus is perfect for anyone looking to change careers, add to an existing skill set, or explore some interesting topics. Haus Instructor, Amit Patel will provide a free introduction to the exciting world of Product Design (inc. UX & UI), followed by a session explaining all …

Find out more »
December 08, 2021 1:00 pm - 1:30 pm
Online Product Design, UX & UI OpenHaus

Online Product Design, UX & UI OpenHaus

Free

Come along to our free information session to find out more about our in-person Product Design (inc UX & UI) course and Online UX/UI Design course. Course Director Amit Patel will give a 30 minute talk about our Experience Haus approach, a quick overview of the courses and our approach to learning. Take a look …

Find out more »
January 12, 2022 1:00 pm - 1:30 pm

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