Harnessing Service Design for Business Growth

What is it about?

In a world where customer experience reigns supreme, businesses must navigate intricate systems and address multifaceted challenges with ingenuity and precision. At the heart of this endeavor lies service design thinking—a holistic approach that integrates customer-centricity, innovation, and problem-solving – all coming together to craft seamless, meaningful and memorable experiences.

Hosted by Amit Patel, Creative Director at Experience Haus, this B2B-focused webinar will provide you with a comprehensive understanding of how service design principles can revolutionise your business offering, and highlight the vital skill sets required for individuals and teams to thrive in dynamic business environments.

From fostering empathy and understanding user needs to mapping intricate service ecosystems and designing resilient solutions, we’ll leave you thinking about the tools and methodologies that are needed to tackle complex business problems with credibility, confidence and creativity.

We’ll underscore the critical importance of cultivating service design thinking and systems thinking within your organization to stay ahead of the curve in today’s demanding and competitive landscape. Whether you’re a seasoned design professional seeking to expand your skillset or a business leader looking to drive innovation and resilience within your team, this webinar is your gateway to unlocking the transformative power of service design inside your team.

What will be covered?

• Exploring the role of service design in driving innovation and competitiveness
• Case studies highlighting successful integration of service design in businesses
• Skill sets required for integrating service design thinking into your organisational culture
• Discussing the benefits of upskilling and continuous learning for teams
• Identifying opportunities for skill development and training within your team

Who is this webinar for?

If you lead a design team, oversee the training needs for a department, or are interested in transforming the way your entire organisation works and collaborates, then this webinar is for you. Anyone in leadership roles within design through to HR and digital transformation will find this webinar useful too.

A bit about the speaker:

Amit Patel is the Creative Director of Experience Haus, a design education training and consultancy company. With over two decades of experience in the design and tech field, he is responsible for the instructional design of all our b2c and b2b modules. Over the past 5 years, he has led the design of training programmes and overseen the delivery to industry leading companies such as PwC, Spotify and the Home Office.