All articles.
Before You Automate Anything, Ask These Five Questions
Monday 13th July, 2026
Most organisations approaching AI deployment in their workflows have already decided to automate. The question they are asking is how,...
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The Biggest Mistake Banks Make When Deploying AI in Workflows
Monday 29th June, 2026
There's a pattern we keep seeing across financial services. A team spots a workflow that looks automatable. Something repetitive, document-heavy,...
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Introducing The Blueprint: Our AI-first service design course for Financial Services
Monday 15th June, 2026
Most AI training programmes teach you what's possible. Then you go back to your desk and nothing changes. That's not...
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What Designers Built for Banking in Three Hours
Monday 1st June, 2026
The Brief Retail banking is one of the most used services in everyday life. It touches everyone. And yet, ask...
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The Post-Workshop Survey Is the Wrong Metric. Here’s What to Measure Instead.
Monday 18th May, 2026
We run a workshop. Everyone fills in the survey at the end. 4.7 out of 5. "Really engaging." "Great facilitator."...
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Why Learning Culture Is Your Most Important AI Investment
Monday 11th May, 2026
We spent two days in Munich last week at the annual DDX Conference, moderating panels on AI and the future...
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